Customer Service Representative (Bilingual: Mandarin-English)

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Disclaimer: This is a specific job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize people who can do this successfully!

Customer Service Representative (Bilingual: Mandarin-English) (Remote)

Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.

And we’re looking for a Customer Service Representative to start immediately!

📌 About the Client

Our client operates in the Insurance industry.

Duties and Responsibilities include but are not limited to:

1. Handle inbound and outbound insurance-related calls
2. Assist customers with payments, renewals, and quoting support
3. Communicate with Mandarin Chinese-speaking customers
4. Use VOIP and Google Meet for customer calls
5. Perform basic administrative tasks using Word, Excel, and Monday.com

Qualifications:
• Fluent in Mandarin Chinese and English
• 3–5 years of customer service experience
• Experience handling insurance-related customer calls
• Proficient in Microsoft Word and Excel
• Familiarity with Monday.com
• Comfortable using VOIP and Google Meet

Technical Requirements:
• USB Headset with Noise Cancellation feature
• Working Webcam
• Computer with at least 1.8 GHz processor and at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps cable connection
• Backup Internet Service Speed: at least 10 Mbps

Benefits:
• Performance Incentives
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay

Schedule: 9:00 AM – 5:00 PM CST
Location: This is a remote job

Salary Package (with HMO):
• PHP 65,000

Please note:
• Only qualified candidates will be invited to take the assessment & scheduled for an interview.
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