SME Coach

PhilippinesRemoteFull Timemid

OtherCoach

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Quick Summary

Overview

About the Role We’re hiring an experienced SME Coach to serve as the subject-matter expert in coaching excellence and supervisor development. This role directly supports Wing’s bottom-quartile supervisor population through intensive coaching, observation, and structured follow-through.

Requirements Summary

- Minimum 5 years of experience in operations, training, or quality leadership, with at least 2 years focused on coaching enablement or supervisor development.

Technical Tools

phpperformance-management

About the Role

We’re hiring an experienced SME Coach to serve as the subject-matter expert in coaching excellence and supervisor development. This role directly supports Wing’s bottom-quartile supervisor population through intensive coaching, observation, and structured follow-through. The SME Coach ensures consistent application of Wing’s PETI Coaching Model (Prepare–Engage–Teach–Integrate) across the organization — improving leadership quality, coaching outcomes, and team performance metrics.

Qualifications

- Minimum 5 years of experience in operations, training, or quality leadership, with at least 2 years focused on coaching enablement or supervisor development.

- Demonstrated expertise in coaching frameworks, performance management, and adult learning principles.

- Proven success working with underperforming teams or supervisors to drive measurable improvement.

- Excellent communication, facilitation, and feedback delivery skills.

- Strong analytical skills with the ability to interpret QA data, performance metrics, and qualitative insights.

- Deep familiarity with Wing’s PETI model or similar structured coaching methodologies.

- Empathetic, structured, and highly credible in handling both high-level leaders and developing supervisors.

Preferred Skills

- Certification in coaching, leadership development, or performance consulting.

- Experience in BPO, managed services, or remote workforce enablement.

- Background in designing and evaluating leadership development or coaching curricula.

- Ability to conduct triad observations, calibration sessions, and PETI model audits.

Department: Learning & Development / Quality