City Operations Officer

Position Summary Gamma Mobility is looking for an experienced individual who will play a pivotal role in ensuring the efficient and compliant operation of our vehicle leasing services in Kumasi. Essential Functions Roles and Responsibilities Develop and implement robust customer onboarding processes to include customer identity verification, credit checks, and background checks processes. Oversee the timely and efficient deployment of vehicles to customers, ensuring vehicles are in optimal condition. Monitor customer accounts for timely payments and ensure adherence to leasing agreements. Implement effective collections strategies to minimize overdue payments and reduce delinquency rates. Execute vehicle recovery processes following established policies and legal guidelines when necessary (e.g., due to non-payment or contract violations). Foster and maintain strong relationships with key on-demand platforms, ensuring our vehicles are seamlessly integrated into their operations. Develop and implement strategies to maximize the uptime of all vehicles in the assigned city. Monitor vehicle performance and maintenance schedules, coordinating with the maintenance team to minimize downtime Collaborate with key stakeholders in the city, including local authorities, transportation agencies, transportation unions and business partners, to promote the success of the business. Build and lead a high-performing operations team, providing guidance, coaching, and support. Generate regular reports on key operational metrics, including collections, recovery, vehicle uptime, and partnership performance. Analyze data to identify trends and develop strategies to optimize operations and enhance efficiency. Ensure that all operational activities comply with local, state, and federal regulations. Mitigate operational risks through proactive monitoring and adherence to best practices. Requirements Requirements Minimum 3-4 years of Proven experience in overseeing complex operations in the vehicle leasing industry. Degree in Business Administration, Operations Management, or a related field. Strong leadership and decision-making abilities, with a track record of driving business growth and achieving operational targets. Excellent analytical skills and data-driven approach to problem-solving. Outstanding communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. Ability to thrive in a fast-paced, dynamic environment, handling multiple priorities with a high level of adaptability. Benefits You would be part of a dynamic startup revolutionizing the vehicle subscription and financial services industry for gig workers in Africa. You would be part of a dynamic environment where your ideas are heard and your contributions propel us forward. You would work alongside passionate, talented colleagues who share your commitment to excellence. You would witness firsthand the positive change your work brings to the lives of thousands of riders and drivers. Comprehensive benefits package, including a competitive salary, health insurance, and exciting growth opportunities.