Volunteer Support Specialist

If you believe volunteers deserve clear support, thoughtful coaching, and the tools to create meaningful experiences for girls, and you're at home building relationships and guiding people through challenges, this role is for you. As our Volunteer Support Specialist, you'll strengthen volunteer engagement and retention across assigned communities so troop leaders feel prepared, connected, and ready to lead.

The Basics

• Pay - Nonexempt/hourly, starting at $21.63 to $25.96 per hour, based on relevant education and experience. Plus $1.25 per hour for Spanish language skills at a conversational level or higher. We set starting pay with a published formula and don't negotiate, so every offer is calculated the same way. 
• Benefits - We offer medical, dental, and vision coverage; health care and dependent care flexible spending accounts; life and AD&D insurance; up to 35 days of paid time off per year, based on years of service; paid holidays; and a 403(b) retirement plan with an employer contribution. For more details, visit www.girlscoutsosw.org/careers. 
• Hours - Full-time, 40 hours per week, flexible business hours, including evenings, some weekends, and occasional overnight travel. 
• Location - This hybrid role travels up to 50% of the time throughout Oregon and Southwest Washington and works in the office on average one day per month at the Portland Service Center. Administrative work is generally remote unless otherwise required. Employees must maintain a safe, secure, work-appropriate setting with minimal distractions, confidentiality, suitable on-camera conditions, and reliable internet. All staff must attend in-person work as needed and must live in Oregon or Southwest Washington. 

What You'll Do 

As the Volunteer Support Specialist, you'll own volunteer and member retention outcomes in assigned regions, guide troop leaders from onboarding through renewal, and strengthen Service Unit volunteer teams. You'll manage volunteer support cases from first contact through resolution and partner across the council to remove barriers to participation. You'll have real ownership of local volunteer relationships, with colleagues who collaborate across regions to make support more consistent, accessible, and centered on girls' well-being. 

Responsibilities 

• Guide troop volunteers through onboarding, their first year of leadership, continued development, and annual renewal so they feel valued, prepared, and connected. 
• Recruit, select, appoint, train, coach, and support Service Unit volunteers, helping teams plan their year, build leadership practices, and adjust when goals are not being met. 
• Manage an assigned volunteer support case queue from initial concern through resolution, with clear next steps, timely documentation, and appropriate escalation. 
• Lead conflict coaching, mediation, and problem-solving with volunteers, caregivers, troops, and Service Unit teams while keeping communication respectful, neutral, and centered on girls. 
• Implement membership renewal and retention strategies, track engagement trends, and coordinate early outreach to troops and communities at risk of disengaging. 
• Partner across departments and with community members on recruitment campaigns, volunteer resources, recognition, education, Service Unit development, and other projects that strengthen the volunteer experience. 
• Represent Girl Scouts at volunteer, troop, Service Unit, and community meetings, and travel between locations to support members and transport council materials or equipment. 

What You Bring 

We are most interested in finding the best person for this job, who will be successful and satisfied in the role. If you believe you are that person, we encourage you to apply, even if you do not meet every qualification listed below. 

• About five years of combined relevant education and experience in volunteer management, customer service, community engagement, nonprofit work, conflict resolution, case management, or related work. For example, a bachelor's degree and three years of experience, or five years of experience. 
• Clear, professional, and respectful written and verbal communication with volunteers, families, colleagues, and community partners. 
• Experience building trust while setting clear expectations and supporting accountability. 
• Skill in conflict resolution, mediation, coaching, and problem-solving, including staying calm, tactful, and neutral during challenging conversations. 
• Case management skills, including documentation, follow-through, setting timelines, and moving concerns toward resolution. 
• Ability to plan and manage a calendar and workload across cases, projects, meetings, outreach, and competing priorities. 
• Comfort leading one-on-one conversations, small-group discussions, volunteer meetings, and presentations to larger groups. 
• Ability to use reports to track progress toward renewal and retention goals. 
• Intermediate proficiency with Microsoft 365 and the ability to learn systems such as Salesforce and point-of-sale tools. 
• A flexible schedule that includes evenings, some weekends, and occasional overnight travel. 
• A valid driver's license in good standing and a driving record that meets our motor vehicle records standards, plus state-required minimum auto insurance if a personal vehicle is used. 
• Preferred: 
• Experience using customer relationship management systems, such as Salesforce. 
• Proficiency in English and Spanish, including communicating with volunteers and families in both languages. 
• Work Conditions & Physical Requirements: 
  • Indoor environment - 98% 
  • Outdoor events - 20% 
  • Travel to other locations - 50% 
  • Use of computer, phone, and other office equipment - 100% 
  • Lifting up to 25 pounds - 10% 
  • Pushing and pulling up to 25 pounds - 10% 
  • Reaching above and below shoulder level - 10% 
  • Driving - 30% 

About Girl Scouts of Oregon and Southwest Washington 

Girl Scouts builds girls* of courage, confidence, and character, who make the world a better place. Girls in grades K–12 try new things, take on challenges, and discover what they're capable of. They explore STEM, camp under the stars, run their own cookie businesses, and lead projects that make their communities kinder. Along the way, they find friends who cheer them on and a place where they can truly be themselves.

Across Oregon and Southwest Washington, girls join the fun in troops, at camp, at local events, and on their own, guided by dedicated adult volunteers. Our staff make that possible. We support volunteers, create programs, run camps, and keep the council running so every girl has a place to belong.

Our culture and values guide how we work together to deliver on our mission: 

• Joy: We make space for joy every day and build a workplace where everyone is genuinely glad to be here. 

• Inclusion: We listen with curiosity, remove barriers to participation before being asked, and keep learning how to better serve every community. 

• Integrity: We follow through, treat everyone equitably, and speak up when something isn't right. 

• Agency: We trust each other with real responsibility and make sure every voice helps shape what happens next. 

• Mission-Driven: We connect our daily work to outcomes for girls and co-create solutions with the communities we serve.
  

We're building a workplace where everyone can contribute, grow, and belong, and everyone on our team helps create it through ongoing learning, reflection, and action. 

*We use the word "girl" expansively and welcome all youth from kindergarten through 12th grade who see our girl-centered leadership experience as the right fit for them.

Equal Opportunity 

Girl Scouts of Oregon and Southwest Washington is an equal opportunity employer. If you need an accommodation at any point in the hiring process, please contact HR@gsosw.org. 

How to Apply 

Submit your application via our Careers site. You don't need to include graduation dates or pay history.