Givecampus4mo ago

Manager, Partner Success (Independent Schools)

United Statesmid

OtherManagerCustomer SuccessPartner Success Manager

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Quick Summary

Overview

Key Responsibilities

Team Leadership & Coaching Directly manage 4-6 Partner Success Managers, supporting them in their development, execution, and performance. Set clear expectations and foster a culture of high standards, accountability, and shared success.

Technical Tools

a11ycustomer-successmentoringpeople-managementperformance-managementsaasstrategic-planning

GiveCampus is the world's leading fundraising platform for non-profit educational institutions. Trusted by millions of donors and 1,300+ colleges, universities, and K-12 schools, our mission is to help advance the quality, the affordability, and the accessibility of education. At our current pace, we will facilitate $100 billion in charitable giving over the next decade–enough money to send more than 1 million students to college, tuition-free.

GiveCampus is backed by leading investors including Y Combinator, but we’re also practitioners of Sustainable Growth: we’ve made the Inc. 5000 list of America's fastest-growing private companies each of the last five years and we’ve been profitable nine of the last 10. In 2025, we celebrated a $140 million growth investment that included a major liquidity event for GiveCampus employees–the second in less than three years.

Our purpose-driven team of 130+ is located in 30+ states across the US: team members work from anywhere they choose. We have a beautiful 12,000sf office in Washington, DC that is available for people to use whenever they want, and we regularly organize team meet-ups, visit partner institutions, and host retreats in various locations.

While we operate at meaningful scale, we’re still small relative to the commercial and social good opportunities in front of us. Every GiveCampus employee plays a meaningful role in shaping what comes next, and we're growing the team in support of our ambitious plans–including a $100 million investment in AI product development. If you believe in the transformative power of education and want to join a fast-growing, mission-driven company, you’ll fit right in.

Responsibilities

~1 min read

Directly manage 4-6 Partner Success Managers, supporting them in their development, execution, and performance.
Set clear expectations and foster a culture of high standards, accountability, and shared success.
Lead regular 1:1s, team meetings, and performance reviews.
Uplift the team through real-time feedback, mentorship, and leading by example.
Secure and lead meetings with senior leaders and schools within direct report portfolios

Own a portfolio of partner schools and serve as their primary strategic contact.
Deliver proactive, data-informed guidance and help partners achieve maximum value from the GiveCampus platform.
Model best-in-class partner engagement, communication, execution and senior level relationship development.

Partner with the head of the department and cross-functional leads to identify and drive team-level priorities and process improvements.
Help shape the evolution of Partner Success operations, tools, and KPIs.
Contribute to recruiting, hiring, onboarding, and training of new team members.

Collaborate across functions to identify opportunities, resolve issues, and support shared goals.
Monitor team performance and partner health using internal dashboards and reports; synthesize insights and recommend actions.
Elevate trends and insights from your team to inform product and strategic direction.

7+ years experience in customer success, fundraising, or SaaS account management; people management experience strongly preferred.
Experience balancing strategic work with hands-on execution.
Proven success managing or mentoring teammates; ability to give effective feedback and model high standards.
Excellent organizational and communication skills; clear and direct in setting expectations.
A strategic thinker who sees the bigger picture, but doesn’t hesitate to roll up their sleeves.
Enthusiastic about building something great with a small, dedicated team.
Deeply aligned with GiveCampus values: lead with curiosity and empathy, take the long view, and dare mighty things.

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At GiveCampus, we value diversity and we pledge to foster an environment of support, inclusivity, and learning, both on the job and throughout the application process. In this spirit, we encourage candidates of all backgrounds to apply.

GiveCampus is an Equal Opportunity Employer. Applicants and employees are not discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.

If you feel like you don't meet all of the requirements for this role, please apply anyways. We know confidence gaps and imposter syndrome often get in the way of connecting with incredible people, and we don't want them to prevent us from meeting you.