Family Services Manager

United States·San Francisco,San FranciscoFull-Timemid

OtherManager

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Overview

About Glide GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives.

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About Glide

GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of society’s most pressing issues, including poverty, housing and homelessness, and racial and social justice. GLIDE’s mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization.

Position Summary:

The Family Services Manager (internally known as Family Resource Center Manager) supports the development and implementation of FRC’s core programming through detailed coordination, supervision of staff, program management and development, and contract compliance. This role is collaborative and detail-oriented, with a focus on building strong program infrastructure to ensure the smooth delivery of services. The FRC Manager contributes to effective operations, data integrity, program planning, administration, and stakeholder engagement—playing a vital role in program execution.

The Family Resource Manager ensures, maintains and fulfills the contract requirements and goals of the Department of Education (DEC) Family Resource Center (FRC) contracts. This person will provide leadership and direction for GLIDE’s families and staff in the following areas: 1) Develop and implement family programming to increase and maintain full levels of family participation, 2) Oversee outreach and programming GLIDE services, 4) Work to enhance agency integration through programmatic collaboration by providing a wide range of services for families, and 4) Ensure that family programming is culturally appropriate.

The FRC Manager must be willing and able to periodically work non-traditional hours (early evenings, holidays and weekends).

Oversee and develop programming for families in the areas of parenting, education, child development, wellness, reduction of isolation, basic needs, case management services, and community building.

Oversees delivery of services and ensure alignment with CalAIM requirements.

Supports the development and review of family care plans to ensure a coordinated whole-person approach for Medi-Cal members.

Develops and refines operational workflows and processes to support effective family care resources, and implementation of program operations.

Partners with Director to support program alignment and ensure compliance with contractual, quality, and promising practices standards.

Recommends and implements goals and objectives, policies and procedures and ensures the resource center is staffed appropriately.

Oversees daily program operations and logistics by setting expectations, communicating goals, and monitoring work to ensure quality, timeliness, and compliance with policies.

Develops and implements program plans and resources, and provides training to ensure staff and partners understand their roles and responsibilities.

Will support with managing the program budget (i.e. monitoring costs incurred), and ensure project spend-down (monthly) in collaboration with Supervisor and Finance.

Collaborate across FRC Leadership to identify, develop, and implement processes and best practices that support the integration and coordination of service provision interdepartmentally for greater reach and impact.

Oversee diaper monthly diaper bank distribution, and basic need supplies distribution.

Work with Director to locate and facilitate securing consultants who contract with the resource center, to provide grant funded and required programming for families.

Assist with the development and rollout of new systems or programming as assigned.

Ensure data collection is accurate for reporting needs. Attend regular meetings to review data.

Hold quarterly Parent Advisory Meetings and facilitate parent leadership activities.

Bachelor's degree in social work, counseling or, related field or 5 years equivalent experience.

2+ year’s experience in program management and administration, staff supervision, and operations oversight in a community-based social services agency serving children and families.

Strong child development and family systems knowledge.

Experience facilitating support groups and developing educational workshops for adults.

Communication: Excellent verbal, written, and public speaking skills to lead training, engage with stakeholders, and communicate effectively with staff and the community.

Experience serving families experiencing homelessness, involved with child welfare, navigating serious medical, developmental or behavioral challenges.

Knowledge of principles and practices of employee supervision, including work planning, assignment review and evaluation, discipline, and the training of staff in work procedures.

Experience with the principles and practices of leadership techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly.

Principles and practices of program management including planning, development, implementation, and evaluation.

Ability to work on a computer and see details of objects at close range.

Ability to hear within normal range, and communicate effectively (in person, telephone or Zoom).

Finger dexterity and the ability to use all standard office equipment.

Sit or stand comfortably; and the ability to navigate throughout office spaces (via elevator or stairs).

Work Environment

GLIDE’s buildings are located in the Tenderloin neighborhood.  GLIDE maintains an "open door" policy to the community and its clients, who frequently enter and leave the building.