Sales Account Manager

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When you join TT, you join our global community of visionaries, creators, and achievers dedicated to engineering and manufacturing electronic solutions enabling a safer, healthier and more sustainable world.  Simply put, we are a global manufacturer with a passion for engineering advanced electronics that benefit our planet and people for future generations.  We are committed to having a positive impact on the world through a culture built around safety, transparency, collaboration, and positive relationships.  Our teams are fuelled by performance and expertise, leading the charge in innovation, efficiency and delivering world-class customer service. Be part of the journey.

At TT Electronics, Abercynon, we're hiring for a Sales Account Manager to join our team. 

The role of the Sales Account Manager is to drive order intake, revenue growth, and customer satisfaction by owning the end to end sales desk process, converting enquiries into orders, accelerating response times and ensuring seamless execution across internal functions. 

The role acts as the commercial hub between customer, engineering and operations, ensuring fast, accurate and competitive responses. 

• Own and manage customer enquiries from receipt through to delivery.
• Convert enquiries into orders through proactive follow-up and commercial awareness. 
• Ensure pricing, lead times and terms align with margin expectations. 
• Identify upsell and cross-sell opportunities.

• Act as the primary point of contact for assigned customers. 
• Deliver fast, accurate and professional responses to all enquiries. 
• Build strong working relationships with customers to support repeat business.
• Communicate proactively on delivery status, risks and solutions. 

• Prepare and issue accurate quotations.
• Enter and manage orders.
• Actively chase quotation feedback and order placement.

• Work closely with Engineering, Operations, and Supply Chain to ensure alignment between customer expectations and operational capability.
• Escalate risks early and propose solutions.

• Monitor order progress and ensure on time delivery performance.
• Proactively manage delays and communicate recovery plans. 
• Support resolution of customer issues quickly and effectively. 

• Support Business Development Managers with opportunity tracking, customer intelligence, and follow ups.
• Identify new business opportunities through customer interaction.

• Drive improvements in response times, quote conversion rates, and customer experience.
• Challenge inefficiencies in current processes and propose solutions.
• Contribute to sales desk KPI's and performance tracking. 

• Experience in manufacturing/engineering sales environment.
• Strong commercial awareness (pricing, margin and negotiation).
• Ability to manage multiple priorities.
• Excellent communication and stakeholder management.
• High attention to detail and ownership mindset.
• Comfortable working cross functionally.
• Systems proficiency (ERP, Excel, Outlook). 

Formal Interviews will be held on site and include a tour of the facility.

Please be aware that many roles at TT Electronics are subject to both security and export control restrictions which means that limitations relating to nationality may apply. As a minimum and after offer stage, all successful candidates must achieve Baseline Personnel Security Standard (BPSS). TT Electronics is unable to sponsor work visas for this role. 

Successful candidates will be required to undertake and pass pre and during employment drug and alcohol testing. 

We want the very best people in our TT family across the globe – so we welcome applications from everyone, to celebrate a diverse mix of experiences, backgrounds and identities. We are committed to equality of opportunity for all and you can rest assured that TT Electronics takes positive steps to ensure we are an inclusive business, that will welcome and support you, from your initial application to wherever your career takes you!Please get in touch if you’d like to discuss any reasonable adjustments to your application, in order that we can accommodate and support you in the process. You can do this by emailing TTRecruitment@ttelectronics.com  

If you want to work for a company where who you are is valued and respected, we’d love to hear from you.  

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