Service Sales Account Manager

The Service Sales Account Manager is accountable for driving growth and profitability in Service Sales with assigned and new accounts, towards defined short- and long-term targets, securing Vertiv is the account’s preferred partner during the entire product lifecycle period.

Working together with the account managers, this person will manage the relationship with assigned accounts in a long-term perspective owning the service account plan/reviews process and representing the company in front of the account’s stakeholders.

He/she is responsible for implementing Service Sales strategy, aligned to overall Vertiv strategy, and working with peers, local service organisations, and other internal functions, to exceed customer expectations.

The role should be located in Germany (preferred in the area of Frankfurt)

• Responsibility for Service Sales targets for the assigned Accounts
• Manage the longer-term building and maintenance of relationships with his/her accounts and the resulting customer satisfaction
• Anticipates commercial and technical needs, investigates underlying causes and identifies short- and longer-term solutions 
• Is responsible to create and follow up service account plans and service activity plans. Creates and leads service business development plans over the short to medium term 
• Manage the sales of all services pillars working with Strategic Account Managers
• Work with the Sales Account Manager in charge of the account to provide “one face to the customer” interface
• Contributes to the monitoring of the market, identify new business opportunities and propose and drive Service Action Plans.
• Ensure that any activity, task and responsibility required by is managed and performed in full compliance with the Company Code of Conduct and Trade Compliance.

What we're expecting:

• Contribute to teamwork and knowledge sharing inside the team and organization: maintain and update reporting systems, run scheduled and ad-hoc analysis, participate in team meetings and share your experiences, share new knowledge you gather about the market, competitors and challenges you perceive we face.

Focus on self-growth and development: keep an open mind and learn from some of the best experts in the company and the industry, participate in Vertiv meetings and events to acquire knowledge of where the market is going, keep up to date with technical developments, participate in company 

• trainings and apply the knowledge in your day-to-day work;
• Be innovative: bring your own ideas of improvements inside the team, look at each process and task with the goal of constantly improving it to bring more value to the customer, to you, the team, and the organization;
• Own their job: approach your daily work and customers with ethics, responsibility, discipline, and ownership, knowing that everything you do has an impact on the customers, the company, and your development. Sales activities, related administrative activities, reporting and your own development are all important and lead to your success in the role.

• Bachelor’s Degree in business / technical / IT 
• Min 5 years proven track record in management of Service Sales
• Excellent Business Negotiations skills and relationship builder
• Highly developed communication skills 
• Market competitor knowledge is a plus
• Account management, selling, influencing, negotiating and problem-solving skills
• Ability to work proactively under own initiative, as well as in a team environment
• Self-Starter mentality with the ability to plan, organize and manage time effectively
• Team player with the ability to organize and motivate yourself
• Strong experience in building relationships with customers
• High level of goal orientation and a solution-oriented way of thinking and acting
• Strong presentation and communication skills
• Experience in working in a matrix organization with remote support teams
• Customer focused with excellent customer service skills
• Language skills: English at advanced level, German at native level
• IT literate and advanced MS Office & CRM skills 
• Driving License

Working conditions:

• Regular travel is required (50%)
• Travel, occasionally requiring overnight stays

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