Index Client Service Specialist

In-Mh-Mumbaimid

OtherClient Service Specialist

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Quick Summary

Technical Tools

OtherClient Service Specialist

Responsibilities

~2 min read

MSCI Global Index Client Service is the primary point of contact for clients and users of MSCI Index products and serves as the key link to MSCI's Global Research and Index operations. The team members are responsible for directly responding to a wide variety of methodology, usage, interpretational and technical questions on MSCI benchmark products.

The MSCI Index Client Service team is composed of experienced financial professionals that provide first tier support for our institutional, dominantly financial institutional clients around the world. Globally the Index Client Service group is present in the following locations: San Francisco, Monterrey, New York, London, Budapest, Mumbai, Shanghai and Manila.

→Gain a deep understanding of MSCI index construction methodologies This includes remaining up to date with ongoing enhancements as well as new products as necessary.
→Able to master MSCI Index tools, applications and an usage of MSCI data
→Directly assist global clients via phone and email by answering detailed questions on our products and methodology, including

→Index construction, rebalancing and corporate event methodologies for our standard and customized indexes
→Providing trainings on the usage of our products, tools and applications
→Assisting clients with the ongoing usage of our products, data requests
→Working with internal departments to ensure all clients requests/inquiries are managed appropriately
→Conduct service reviews with clients on a regular basis

→Act as a liaison and source of feedback directly to Sales, Research, Product Management, Finance and Product Delivery groups.
→Ensuring current clients are aware of important changes and developments to the MSCI indexes
→Taking ownership of various initiatives that are aiming to improve the client experience and the efficiency of our processes
→Perform any other tasks as assigned by line manager

Requirements

~1 min read

Strong Numerate bachelor’s degree in Economics or Finance
5-7 years experience in client relationship management
CFA is a plus
Fluency in English, another European language is an advantage
Excellent communication and presentation skills with the ability to clearly communicate complicated concepts or methodologies verbally and in writing to a wide variety of audiences
Good understanding of capital markets and investment products and keen interest in understanding the latest developments in the financial markets
Strong organizational skills with the ability to handle multiple projects under tight, short-term deadlines

What We Offer

~3 min read

✓Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.

✓Flexible working arrangements, advanced technology, and collaborative workspaces.

✓A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.

✓A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.

✓Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, AI Learning Center , LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.

✓Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.

✓We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women’s Leadership Forum.

MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location, or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.

We are aware of recruitment scams where fraudsters impersonating MSCI personnel may try and elicit personal information from job seekers. Read our full note on careers.msci.com