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Service Design and Delivery Lead

Us-KsRemotelead

Other

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Quick Summary

Requirements Summary

U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.

Technical Tools

Other

2026-10-12

United States of America

US-KS-REMOTE

Remote

Requirements

~1 min read

U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.

Bachelor’s degree in business, Engineering, IT, Design, or related field with 12+ years in enterprise service design, digital transformation, customer experience, or process design.
Expertise in service design, systems thinking, value streams, journey mapping, service blueprints, and operating models.
Proven ability to orchestrate cross-functional teams and influence senior stakeholders.
Experience driving standardization, digitization, automation, and AI-enabled services.
Strong skills in road mapping, facilitation, stakeholder alignment, and executive communication and experience with ServiceNow, ITIL, Agile, or enterprise service management preferred.

None/Not Required

Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

The Enterprise Service Designer orchestrates cross-functional teams to design scalable, end-to-end enterprise services that deliver exceptional customer experiences and business value. By applying systems thinking and service design principles, this role facilitates the development of customer journeys, wing-to-wing value streams, service blueprints, workflows, and service roadmaps, aligning business, process, technology, and customer experience stakeholders to create standardized, digitally enabled service solutions.

Responsibilities

~1 min read

Core Responsibilities

→Orchestrate cross-functional teams to design end-to-end enterprise services.
→Facilitate the creation of wing-to-wing value streams and future-state service designs.
→Partner with Global Process Owners, Employee Experience, Product Teams, Enterprise Architecture, and Service Owners.
→Develop service blueprints, customer journeys, workflows, and operating models.
→Identify opportunities for standardization, digitization, automation, and AI enablement.
→Build service roadmaps and maturity plans.
→Ensure enterprise alignment, governance, and design standards are applied consistently.

Skills & Competencies

→ Orchestration & Facilitation:
→Cross-functional leadership
→Executive facilitation
→Stakeholder alignment
→Decision facilitation
→Influence without authority

Systems Thinking:

→Enterprise thinking
→End-to-end value stream design
→Cross-functional dependency management
→Operating model design
→Service ecosystem thinking

Service Architecture & Design

→End-to-end service design
→Operational experience design
→Service performance measurement
→Service ecosystem design
→Organizational capability mapping
→Service maturity assessment
→Human-centered design

Transformation:

→Service blueprinting
→Process & workflow design
→Digital transformation
→AI opportunity identification
→Service roadmaps

Click on this link to read the Policy and Terms

What We Offer

~1 min read

Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.