Vice President of Global Customer Success

United StatesRemoteexecutive

OtherPresident

0 views0 saves0 applied

Apply Now

Quick Summary

Overview

About Us Our leading SaaS-based Global Employment Platform™ enables clients to expand into over 180 countries quickly and efficiently, without the complexities of establishing local entities. At G-P,

Technical Tools

b2bcustomer-successforecastingroadmap-planningsaas

Our leading SaaS-based Global Employment Platform™ enables clients to expand into over 180 countries quickly and efficiently, without the complexities of establishing local entities. At G-P, we’re dedicated to breaking down barriers to global business and creating opportunities for everyone, everywhere.

Our diverse, remote-first teams are essential to our success. We empower our Dream Team members with flexibility and resources, fostering an environment where innovation thrives and every contribution is valued and celebrated.

The work you do here will positively impact lives around the world. We stand by our promise: Opportunity Made Possible. In addition to competitive compensation and benefits, we invite you to join us in expanding your skills and helping to reshape the future of work.

At G-P, we assist organizations in building exceptional global teams in days, not months—streamlining the hiring, onboarding, and management process to unlock growth potential for all.

About this Position:

Reporting directly to the CRO, the Vice President of Global Customer Success is a "Change Agent" tasked with transforming our post-sales experience into a tech-forward, AI-driven engine.

G-P is evolving from a services-led organization into a premier Global Employment Platform™. We need a visionary architect to reimagine how global customer growth and retention are achieved in an AI-disrupted world, scaling our impact without a linear increase in headcount.

What you'll do:

Champion the Customer as our Compass: Place the customer experience at the peak of our strategic priorities, ensuring that every AI-driven innovation and process transformation is designed to deepen trust, accelerate time-to-value, and deliver world-class global growth outcomes.
Architect the CS Strategy: Deliver the global vision and coverage model for Customer Success, architecting solutions that leverage AI and the latest technology to scale in support of our revenue ambitions.
Drive Revenue & Lifecycle Growth: Take full responsibility for the Customer Success team’s activities—including onboarding, adoption, advocacy, and retention—while identifying predictable pipelines for cross-sell and up-sell expansion.
Lead a Global Transformation: Hire, train, and mentor a world-class "Team of Tomorrow" across multiple time zones (AMER, EMEA, APAC), prioritizing OKRs that shift the team from support-heavy to a proactive sales engine.
Optimize Customer Lifetime Value: Define the customer journey and develop "listening points" to capture actionable Voice of Customer insights, standardizing interventions to increase health scores and maximize product utilization.
Pioneer Tech-Forward Efficiency: Collaborate with leaders to enhance the efficiency of Customer Success through technology, including advocacy software and CS management platforms, to reduce churn.
Forge Cross-Functional Partnerships: Build deep relationships with Sales, Marketing, and Product to influence the product roadmap and inspire a company-wide culture of Customer Success.
Measure & Report Effectiveness: Define and track rigorous operational metrics (NRR, GRR, LTV), establishing a cadence for review with the Executive Team and Board to drive transparent forecasting.

What we're looking for:

Minimum Requirements:

The Transformation Expert: 10+ years of experience, including a proven track record as a "Change Agent" in high-growth B2B SaaS ($500M+ ARR), experienced at scale.
Tech-Forward Mindset: A leader who understands how to build "Agentic CS" workflows and has implemented modern platforms like Gainsight, ChurnZero, or AI-driven support tools.
Revenue Accountability: Demonstrated success in driving Net Revenue Retention (NRR) and lifetime value in recurring revenue models.
Global Fluency: Experience leading diverse teams across multiple time zones and navigating the complexity of global HR/EOR compliance.
Collaborative Influencer: Proven ability to forge deep partnerships with Product, Sales, and Finance to align the product roadmap with customer growth.

Preferred Qualifications:

2+ years experience in the Employer of Record (EOR), HR outsourcing, or global expansion industries.

We will consider for employment all qualified applicants who meet the inherent requirements for the position. Please note that background checks are required, and this may include criminal record checks.

The annual gross base salary range for this position is $266,400.00 - $280,000.00, plus variable compensation.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.

Actual compensation for this position may vary and will depend on multiple factors such as relevant qualifications, experience, education, and geographic location. For Full-Time Regular Employees, this position is also eligible for additional compensation as follows:

Sales Roles: This position is eligible for a commission structure in addition to base salary.
Non-Sales Roles: This position is eligible for an annual bonus which is paid dependent on various factors, including and without limitation, individual and company performance in addition to base salary.

Benefits

G-P values its employees and offers excellent benefits and perks including generous paid parental leave, flexible time off, spending accounts, medical insurance, dental insurance, vision insurance, sabbatical after 5 years and more.

Individuals residing, or applying to work, in the United States: California or Philadelphia, Pennsylvania, please review the following additional information:

G-P will consider qualified applicants with arrest or conviction records in accordance with the California Fair Chance Act, Los Angeles City Fair Chance Act Ordinance, Los Angeles County Fair Chance Act Ordinance, and San Francisco Fair Chance Act Ordinance. Los Angeles applicants can review additional information regarding the Los Angeles City Fair Chance Act here: Fair Chance Initiative for Hiring Ordinance, and Philadelphia applicants can review information pertaining to Philadelphia’s Fair Criminal Record Screening Standards Ordinance here: Fair Chance Poster. Any consideration of a candidate’s background check with arrest or conviction records will include an individualized assessment based on the factors required by applicable law, including the candidate’s specific record and the duties and requirements of the specific job.

G-P. Global Made Possible.

G-P is a proud Equal Opportunity Employer, and we are committed to building and maintaining a diverse, equitable and inclusive culture that celebrates authenticity. We prohibit discrimination and harassment against employees or applicants on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other legally protected status.

G-P also is committed to providing reasonable accommodations to individuals with disabilities. Individuals with disabilities are encouraged to apply for these positions. If you need an accommodation due to a disability during the interview process, please contact us at careers@g-p.com.