Sales Support Engineer

This role is to collaborate with the sales support or account team by acting as technical experts in customer presentations. In addition, the role is to determine the technical requirements to meet client goals and act as liaison between the organization’s sales/business development and engineering groups. 

 

The role is also responsible to requests for information or requests for proposals from customers, supplying the technical details of proposed solutions. They must then coordinate the transition between pre-sales specifications and implementation engineering once contracts have been awarded.

  MAIN RESPONSIBILITIES
• Provide technical support to the sales team.
• Assist customers/channel partners on technical matters
• Technical support to system integrators, developers and end-users.
• Project management for solutions i.e handling projects and coordination among divisions
• Manage system integration
• Actively engage with end-user through effective communication to understand their needs and propose solutions accordingly
• Involve in product launch, including planning, demo and conducting product training
• Provide pilot support and customer training
• Manage demo area and machines to ensure machines are always ready

·        Diploma/Degree or a combination of education and experience in engineering and information 

Systems.

·        Two years of industry experience, including two or more years in engineering or consulting

·        Proven technology skills, outstanding interpersonal abilities, and strong written and verbal 

communication skills

·        Attention to detail, plus analytical and problem-solving capabilities

·        Positive, service-oriented personality

·        Willingness to travel