Staff Product Designer

GlossGenius is the AI-powered system behind the world’s most meaningful appointments, helping 100,000+ service businesses earn more revenue and free up time for the work they love. Our agentic workforce gets more clients in the door, grows profit per appointment, and keeps clients coming back — doing the jobs owners never had time for and couldn’t justify hiring to fill. Businesses on GlossGenius process billions in annual payment volume, and see 65% more revenue using GlossGenius Payments by growing ticket size, rebooking clients at checkout, and saving on processing fees.

GlossGenius's core product: scheduling, client management, payments, team tools, is the daily operating system for 120,000+ service businesses, and it's being rebuilt around AI. As a Staff Product Designer on the Core team, you will lead design strategy and implementation for key product experiences, shaping how intelligent features integrate seamlessly to feel useful and native, rather than tacked on. This is a high-ownership role: you'll work directly with Product and Engineering counterparts from early strategy through shipped product, and your design decisions will shape the experience that hundreds of thousands of business owners rely on every day. The bar is high, and the pace is real; we expect you to move fast, hold craft, and actively push the product forward.

You must be commutable to our NYC headquarters and will operate in a hybrid environment. We default to being in-office 3–4 days per week with required attendance on Tuesdays and Thursdays.

• →Own the end-to-end design process for your product area; from strategy and early ideation through user testing, refinement, and production, with full accountability for what ships
• →Define how AI-powered experiences show up in the Core product: thoughtfully, usefully, and in a way that reduces real friction for the service businesses we serve rather than adding complexity
• →Use AI throughout your design workflow for rapid concepting, prototype generation, and research synthesis, and hold a higher output bar because of it
• →Build user flows, wireframes, and high-fidelity prototypes that communicate design intent clearly enough for engineering to build from without losing the detail
• →Lead user interviews and shape product design strategy from direct customer insight, not secondhand summaries
• →Collaborate with Product, Engineering, and Marketing to deliver experiences that are recognized as the best in the category, not just functional, but genuinely excellent
• →Identify net-new interaction patterns and proactively bring them to the roadmap rather than waiting for a brief

• 7+ years of product design experience, with a portfolio that demonstrates ownership of complex, high-impact product areas, prior experience with scheduling, booking, team management, or payments products is a strong plus
• You use AI to accelerate concepting, prototype faster, and shape design strategy, and you have a track record of shipping AI-driven product experiences that actually work for users
• Move fast and make decisions; you don't need a fully defined brief to start exploring, you'd rather put something real in front of users and iterate than spend weeks in abstract concepting
• Expert command of Figma and advanced prototyping tools (Principle, Framer, or similar), with demonstrated ability to prototype at the fidelity engineers can build from
• Deep empathy for the service businesses we serve, you understand their daily reality well enough to design for what they actually need, not just what they say they want
• Thrives in ambiguous, high-growth environments, energized by open-ended problems and capable of bringing structure to them without waiting for someone else to do it first