Vice President, Information Technology

 

The Vice President, Information Technology Infrastructure will provide vision and leadership for purchasing, implementing, and supporting all technology systems leveraged by the company. This position will be responsible for the design, development, and support of telephony, internetworking, data center operations, cloud integrations, application development, security, compliance, and support desk systems. 

Assist the Chief Information Officer in the strategy and planning of information technology assets

Execute the plans for the technology initiatives and assure that they meet the committed dates for implementation

Responsible for production operations and system availability of the technology platform on a 7x24x365 basis

Perform risk assessments of all technology platforms and make recommendations for remediation of any issues

Responsible for projects and resources that support the voice and data infrastructure

Train and familiarize IT staff on agile principles of project management and lifecycle

Assist the Chief Information Officer in the drafting and implementation of technology policies, procedures, and controls

Responsible for IT compliance with SOC II or SOX controls

Responsible for maintenance of the corporate network security systems and partners; must be familiar with IDS/IPS technologies as well as Cisco appliances

Responsible for the vendor management and contract negotiation with IT partners; ability to hold partners accountable to contractual obligations

Responsible for artifacts and reports required for IT security and process controls

Mentor and manage technology professionals in various roles related to the support of the GLS technology infrastructure

Govern the GLS production change review board or CAB

Prepare monthly reports for issue management and resolution for leadership

Organize, plan, work on multiple projects, prioritize, and meet deadlines

Serve as a contributing member of project teams(s), or leader of project team(s), coordinating resources to ensure achievement of project activities as assigned

Foster a collaborative culture that facilitates the achievement of business plan objectives by working closely with other associates and members of management

Perform additional assignments as required by the needs of the company or as directed by management

Minimum of bachelor’s degree in Information Systems, Computer Science, or related field required. Master’s degree preferred

Minimum of twelve (12) years’ experience in various technology roles, including leadership

Technology management within a financial organization required

Experience within an environment governed by SOX or SSAE 16 SOC II controls

Knowledge and experience with cloud concepts as well as SAAS vendors

ITIL disciplines for delivery and service desk management

Ability to prepare, present, and articulate information to senior leadership of the organization

Exceptional analytical and problem-solving skills

Must be proficient with internetworking technologies and concepts

Working knowledge of telephony technologies in a premise-based PBX and cloud environment for the support of call center operations

Ability to work well independently and in a team environment

Excellent customer service skills with technical and non-technical customers

Ability to handle sensitive and confidential materials in a professional manner

Intrinsically motivated with demonstrated ability to take initiative, identify needs, make recommendations for improvement, see recommendations through implementation, and evaluate improvements for effectiveness

Excellent interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business

Strong verbal and written communication skills

Team player that can adapt in a fast pace and changing environment

Commitment to exemplifying the organizational core values and key competencies

Demonstrated ability to motivate and lead a team - provide quality training, guidance, performance coaching and feedback to assigned staff

Excellent organizational skills with high attention to detail and demonstrated ability to effectively set and manage multiple conflicting priorities

Ability to think strategically and deliver tactically

Physical Requirements: The physical requirements described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities to help perform the essential functions.

• Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity
• Remain in a stationary position up to 100% of the workday
• Constantly operate a computer and other standard office equipment
• Job functions involve sedentary to light physical effort. Physical demands range from sitting, walking, standing, or pushing or pulling materials. Work may involve exerting up to 10 pounds of force to lift, carry, push, pull, or move objects.
• Be able to perform activities such as: viewing a computer terminal, extensive reading, bending, and kneeling

 

Work Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This job operates in a professional office environment, primarily indoors
• The noise level in the work environment is usually moderately quiet
• The position does require travel, up to 10%
•  

Schedule:

• This position is full-time
• This is an exempt level position whereby business need will dictate the exact work schedule which should be expected to vary at times. Generally, days and hours of work are Monday through Friday, 8:00am-6:00pm
• Regular, predictable attendance is required, including overtime hours as business demands dictate
• Evening and weekend work may be required as job duties demand