Customer Success Associate

LondonFull-Timemid

Customer Success ManagerCustomer Success AssociateCustomer Success

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Job Title: Customer Success Associate Location: London, UK (Hybrid, 3 office days/week) Type: Full Time Compensation: £35,000 - £45,000 per annum, subject to experience At Cloudforce,

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Customer Success ManagerCustomer Success AssociateCustomer Success

Job Title: Customer Success Associate

Location: London, UK (Hybrid, 3 office days/week)

Type: Full Time

Compensation: £35,000 - £45,000 per annum, subject to experience

At Cloudforce, we don’t just deliver services - we bring ideas to life with innovation, teamwork, and a touch of fun along the way. As a Customer Success Associate, you’ll work alongside passionate professionals and play a key role in turning big visions into reality with our generative AI product, nebulaONE. If you’re ready to grow your career and make an impact at a place where collaboration is key, Cloudforce is the place for you!

In this role, you’ll work across project management, customer success, engineering, and development teams to ensure customer satisfaction and uncover growth opportunities within assigned accounts. You’ll assist with client and stakeholder communication, ensuring updates are clear, expectations are set, and relationships stay strong.

Serve as the primary point of contact for nebulaONE subscription clients.

Build and maintain strong, long-lasting client relationships.

Understand clients’ business objectives and proactively address their needs.

Monitor client accounts to ensure subscription usage, renewal, and expansion.

Educate clients on nebulaONE features, updates, and best practices to maximise value.

Address client enquiries, troubleshoot issues, and coordinate with technical teams for resolution.

Advocate for clients internally to ensure their feedback and concerns are addressed.

Identify opportunities for clients to benefit from additional nebulaONE products or enhanced subscription tiers.

Deliver regular account reviews and usage reports to clients.

Collect and relay client feedback to product and project teams for continuous improvement.

Perform other duties as assigned.

At least 1-2 years of account management, customer success, or related client-facing role (preferably SaaS/subscription environment).

Familiarity with budget tracking, reporting, or resource management in a project setting.

Strong and professional communication skills (both verbal and written) to support interactions with client stakeholders, technical teams, and subcontractors, while representing Cloudforce.

Ability to work independently on assigned tasks.

Excellent organisational skills, including multitasking, prioritization, and time management.

Strong client service orientation with proven collaboration skills across diverse teams.

Ability to serve as a liaison, meeting support, and facilitator for Cloudforce in both virtual and onsite settings.

Hands-on experience with project management and collaboration tools (such as ClickUp, Trello, Microsoft Project, Planner, Teams, SharePoint, or similar).

Experience working with technical teams and subject matter experts.

Familiarity with project management fundamentals, terminology, and best practices (coursework or certifications such as CAPM, PMP, or equivalent are a plus).