Payment Operations Analyst

GoCardless is a global bank payment company. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect, manage and send bank payments through Direct Debit, real-time payments and open banking. With US$130bn+ processed annually across 30+ countries, we handle recurring and one-off payments without the chasing, stress, or expensive fees. Our end-to-end payment platform also features AI-powered solutions to improve payment success and reduce fraud, alongside connections to over 350 platforms businesses use everyday.

We are headquartered in the UK, with teams and operations spanning North America, Europe and Asia-Pacific.

You will be responsible for the day to day running of our critical payment processes across the world. Payment Operations is a core part of GoCardless, ensuring money gets from A to B every day.

• Ensuring timely, accurate and compliant payment processing and taking care of any manual interventions required
• Being responsible for reconciling our transaction movements to our bank account statements ensuring any anomalies are reported promptly
• Reviewing, processing and where appropriate challenging chargebacks, including evidence gathering and manual submission
• Responding to tickets and ad-hoc queries from internal stakeholders about payment statuses
• Interacting with a number of different teams globally such as Customer Support, Risk and Compliance, Product and Engineering, to tackle our account reconciliations and customers' payment queries
• Interacting also with external parties such as banks and suppliers to resolve issues
• Raise, participate in and lead incidents that affect payment processing and/or reconciliation, ensuring no breaches of our customer, banking partner, scheme or regulatory commitments

This is an opportunity to get an excellent understanding of the payments industry and to build your knowledge of bank payments across the world. You will learn how to navigate issues and bring them to resolution while being trained and supported by our growing Operations team in Riga.

• Exceptional attention to detail
• Curiousness to learn and courage to ask questions
• Ability to prioritise multiple tasks and switch between them effortlessly
• Sense of ownership and desire to proactively fix problems when they occurs
• Excellent English written and verbal communication skills
• Strong analytical skills and ability to identify where improvements are needed

We don’t expect you to meet every requirement. If you’re excited by this role, we encourage you to apply.