Technical Support with Thai

Please note that Go Global is not the hiring company, but rather the link between candidates and the employer.

Job description:

We are looking for Thai-speaking individuals with excellent communication skills and a willingness to learn, to join our team as Technical Support Specialists. This role involves handling Level 2 and Level 3 support tickets for a software application. While prior technical support experience is not mandatory, strong problem-solving skills and a customer-first mindset are essential. Full training will be provided.

Role Details (Consultant – Technical Support):

• Job Function: Technical Support – L2 Level with Thai Language

• Applications Supported: Around 200 internal business applications built on .NET and SQL Server
• Responsibilities:
  • Provide technical support to end-users in the local language (Thai)
  • Troubleshoot issues related to .NET and SQL Server–based applications
  • Handle L2 escalations and coordinate with the L3/engineering team when required
  • Ensure timely resolution of incidents and service requests
  • Document fixes, maintain knowledge base, and share best practices with the team
• Skills Required:
  • Hands-on experience in .NET and SQL Server (basic debugging, query handling, troubleshooting)
  • Strong problem-solving and communication skills
  • Ability to interact with business users and translate issues into technical resolutions

• Work Timings: 9:00 AM – 7:00 PM local time (Thailand).

Key Responsibilities:

• Assist Thai-speaking customers via phone, email, or chat
• Understand customer issues and provide clear, step-by-step guidance
• Escalate technical issues to internal teams when necessary
• Document solutions, steps, and issue patterns clearly in the ticketing system
• Ensure a high level of customer satisfaction with professional communication

Requirements:

• Fluency in Thai (spoken and written)
• English communication skills (for internal collaboration)
• Strong logical thinking and problem-solving skills
• Comfortable navigating different systems, tools, or platforms
• Eagerness to learn technical concepts and grow in the support domain
• Ability to work independently and in a team environment

Nice to Have (Not Mandatory):

• Experience with helpdesk or ticketing systems (e.g., Jira, Zendesk, ServiceNow)
• Knowledge of software troubleshooting or support processes

Extra details:

• Experience: 3+ years
• Duration: 1 year (may extend based on performance)
• Location: Work From Home, (But Must go to the nearest office, as per client request.)