Sr. Director, People Business Partner

You are a seasoned People leader who combines strategic thinking with strong operational execution. You have deep experience partnering with senior GTM leaders in high-growth, fast-moving environments and are comfortable navigating both organizational strategy and day-to-day people challenges.
You are equally comfortable in executive discussions on org design and talent strategy, as you are stepping into complex employee relations situations, performance concerns, organizational change, and operational execution. You thrive in ambiguity, move with urgency, and are known for being pragmatic, hands-on, and solutions-oriented.
You understand that scaling organizations requires both strong people judgment and a willingness to roll up your sleeves to drive outcomes.

As the Sr Director, People Business Partner at HighLevel, you will serve as a senior strategic partner to leaders across our GTM organization. This role is critical in helping scale the business, strengthen leadership effectiveness, and build high-performing teams while ensuring operational discipline and strong employee experience foundations.
The ideal candidate will bring strong business partnership capability along with the ability to operate effectively in complex, fast-paced environments where execution, judgment, and responsiveness matter equally.
You will work closely with senior leaders on organizational design, workforce planning, performance management, employee relations, change management, leadership coaching, and organizational effectiveness initiatives.

• →Strategic Business Partnership
  • →Partner directly with the People team and their respective leadership teams to design and implement value-led talent strategies that help achieve business goals.
  • →Align HR initiatives with business priorities, ensuring a high-performance and inclusive culture.
• →Organizational Development & Change Management
  • →Lead workforce planning, talent strategy, and change initiatives to support HighLevel’s rapid scaling.
  • →Implement solutions for organizational transformation, ensuring agility and adaptability.
  • →Champion AI-enabled ways of working across the organization, helping leaders rethink team design, workflows, productivity, and role effectiveness in a rapidly evolving environment.
• →People & Culture Advocacy
  • →Act as a champion for company culture, employee engagement, and leadership effectiveness.
  • →Develop and drive initiatives that improve retention, performance, and career growth.
• →Coaching & Talent Development
  • →Mentor leaders and managers, providing strategic guidance on performance management, succession planning, and team effectiveness.
  • →Design talent programs that accelerate employee growth and leadership development.
• →Data-Driven HR & Compliance
  • →Leverage people analytics to identify trends and drive informed decision-making.
  • →Ensure compliance with labor laws and HR best practices across all operational regions.
• →Employee Relations & Organizational Risk Management
  • →Lead and manage complex employee relations matters with sound judgment, balancing business needs, employee experience, and organizational risk.
  • →Partner with Legal and leadership teams on sensitive investigations, performance concerns, escalations, policy interpretation, and organizational actions.
  • →Build leadership capability in handling feedback, accountability, performance rigor, and difficult conversations effectively.

• 15+ years of progressive HRBP or HR generalist experience, including significant experience partnering with senior GTM leaders in high-growth technology organizations, with exposure to globally distributed teams and hands-on experience supporting organizations across both India and the United States.
• A thought leader with deep, strategic expertise across various HR disciplines, including workforce planning, organisation design, career management, leadership coaching, performance management and employee engagement
• Demonstrated experience managing complex employee relations matters, organizational change, and leadership escalations with sound judgment and maturity.
• Strong business acumen and the ability to develop and implement strategic HR initiatives that drive business success.
• Strong analytical skills with the ability to leverage data to make informed decisions that align with business goals.
• Ability to thrive in a fast-paced remote first global environment, managing multiple stakeholders and projects concurrently.
• Demonstrated success in partnering with senior leadership to drive strategic initiatives. Excellent interpersonal and communication skills, with the ability to influence and build trust with senior leaders. 
• Demonstrated ability to help leaders navigate evolving ways of working, including the adoption of AI-enabled tools and more efficient operating models.
• Experience in coaching and mentoring leadership at all levels of the organization