Accounting Specialist II

Golden State Communications is seeking a detail-oriented and customer-focused Accounting Specialist II to join our Accounting team. This position is responsible for customer invoicing, accounts receivable management, sales tax administration, collections, account reconciliations, and supporting accounting operations. The Accounting Specialist II serves as a subject matter resource within the accounts receivable function, works independently on complex customer accounts, and provides support and guidance to junior team members. The ideal candidate has strong accounting knowledge, exceptional organizational skills, and the ability to manage multiple priorities while delivering outstanding customer service.

Customer Billing & Accounts Receivable

• →Process customer invoices from sales orders accurately and timely.
• →Generate rental event invoices and ensure customer billing is completed according to contractual terms.
• →Email invoices and supporting documentation to customers.
• →Process customer credit card payments for accounts with credit card payment terms.
• →Respond to customer payment inquiries and assist customers using the Company's electronic payment platform (EBiz).
• →Process customer returns, credit memos, and billing adjustments.
• →Research and resolve customer billing discrepancies and complex account issues in a timely manner.
• →Review customer accounts for billing accuracy and proactively identify areas for process improvement.
• →Assist with training and supporting team members on billing and accounts receivable procedures.

Accounts Receivable Collections

• →Independently manage collection activities to ensure timely customer payments and maintain healthy accounts receivable aging.
• →Contact customers by phone and email regarding outstanding invoices and past-due balances.
• →Apply customer payments accurately and timely within the Company's ERP system.
• →Research payment discrepancies and work with customers to resolve unapplied payments, short payments, deductions, and other account issues.
• →Reconcile customer accounts and prepare detailed account analyses as needed.
• →Maintain accurate customer account records and document collection activities.
• →Escalate high-risk accounts and collection concerns to Accounting management as appropriate.
• →Recommend credit holds, payment plans, or other corrective actions to reduce collection risk.
• →Partner with Sales, Operations, and Customer Service teams to resolve disputes impacting collections.

Sales Tax Administration

• →Administer day-to-day sales tax compliance activities using Avalara.
• →Upload, maintain, and audit customer resale and exemption certificates.
• →Coordinate with customers to obtain complete exemption documentation and ensure compliance.
• →Respond to internal and external questions regarding sales tax exemptions and certificates.
• →Assist with sales tax return preparation, reporting, and compliance activities.
• →Support sales tax audits and requests from regulatory agencies as needed.

Reporting & Operational Support

• →Prepare monthly inventory reports for the Empower Rewards program.
• →Maintain Empower Rewards sell-out reporting.
• →Assist with TLK WAVE monthly, quarterly, and event-related audit activities.
• →Prepare accounts receivable aging reports and other departmental performance metrics.
• →Identify and recommend process improvements to increase efficiency and accuracy within accounting operations.
• →Support month-end closing activities, account reconciliations, and special accounting projects.
• →Perform other accounting and administrative duties as assigned.

• Associate's or Bachelor's degree in Accounting, Finance, Business Administration, or related field preferred.
• Three to five years of accounting, billing, accounts receivable, collections, or customer accounting experience required.
• Experience with an ERP system; NetSuite experience is preferred.
• Experience with Avalara or other sales tax software preferred.
• Strong Microsoft Excel skills, including the ability to analyze and reconcile data.
• Excellent written and verbal communication skills.
• Strong attention to detail and organizational skills.
• Ability to prioritize multiple assignments and meet deadlines in a fast-paced environment.
• Demonstrated ability to work independently and exercise sound judgment.
• Proven commitment to providing exceptional internal and external customer service.

• Advanced customer invoicing and billing
• Accounts receivable management and collections
• Cash application and account reconciliation
• Customer dispute resolution
• Sales tax administration and compliance
• ERP systems (NetSuite preferred)
• Financial reporting and data analysis
• Process improvement and workflow optimization
• Advanced Microsoft Excel proficiency
• Training and mentoring team members
• Cross-functional collaboration
• Analytical problem-solving