Front Desk Customer Service Representative

Oh-North Canton-mid

Customer Support SpecialistCustomer

0 views0 saves0 applied

Apply Now

Quick Summary

Technical Tools

Customer Support SpecialistCustomer

Benefits:

Dental insurance
Employee discounts
Flexible schedule
Free food & snacks
Free uniforms
Health insurance
Opportunity for advancement
Training & development
Vision insurance

Job Title: Front Desk
Reports to: General Manager
FLSA Status: Non-Exempt

Make Waves and Pave the Way for Your Career!

At Goldfish Swim School, we’re not only passionate about building confident, lifelong swimmers — we’re passionate about developing confident, successful team members too.

We believe the skills you gain here go far beyond the workplace. Through hands-on experience, professional development, and a supportive team environment, we help prepare our employees for future success while making a meaningful impact in children’s lives every day.

If you’re energetic, outgoing, sales-minded, and love working with people, we’d love to meet you!

Perks & Benefits

Paid on-the-job training
Weekly pay
Part-time and full-time opportunities
Consistent set schedules
Culture-driven company
Employee recognition programs
Positive team culture
Career growth opportunities
Valuable customer service and sales experience
Fun, fast-paced work environment

Primary Responsibilities

Provide WOW customer service to our members and families
Assist with class scheduling and billing
Work in a sales capacity to sell new memberships
Conduct cold and warm calls to potential customers to promote memberships and services
Follow up with leads from inquiries, website sign-ups, and previous customers
Handle objections professionally while helping families understand the benefits of our programs

Job Qualifications & Skills

Ability to work with children
Excellent communication and organizational skills
High energy and a sales-driven mindset
Strong work ethic and ability to handle rejection positively
Previous sales experience preferred, but not required

Position Summary

The Front Desk Customer Service Representative promotes exceptional customer service while processing sales and registration transactions. This role serves as the first point of contact for both prospective and current Goldfish Swim School families and is responsible for creating a welcoming, professional, and positive experience for every guest.

Duties & Responsibilities

Provide the highest level of customer service while exceeding guest expectations
Understand and uphold the Goldfish Swim School mission, culture, and brand standards
Conduct cold calls to prospective customers from lead lists
Follow up with warm leads through phone, text, and email communication
Explain membership options, class schedules, and promotions to families
Track customer interactions and follow-ups within company systems
Answer phones professionally and respond to customer inquiries in a timely manner
Process student registrations using effective customer service and sales techniques
Schedule and manage birthday parties and pool events
Resolve customer questions and concerns professionally and efficiently
Assist families with merchandise and vending purchases
Greet parents and students as they arrive
Check students into the attendance tracking system
Maintain cleanliness and organization of the front desk, changing rooms, snack shack, restrooms, and observation areas
Support and guide snack shack staff as needed
Monitor and respond to voicemail and email correspondence promptly
Update promotional displays and informational materials
Make collection calls regarding outstanding account balances
Prepare twice-daily student lesson schedules for instructors and management
Enforce safety procedures and administer first aid when necessary
Work one Swim Instructor or Lifeguard shift per week
Perform additional duties as assigned

Education & Experience
High school diploma or GED required

Some college preferred
Two years of customer service and/or administrative office experience preferred
Intermediate computer skills required, including Word, Excel, and other software systems

Certificates & Licenses

CPR, First Aid, and AED certifications preferred

Ready to Join Our Team?

Come be part of a team where your work truly makes a difference, your growth matters, and every day brings energy, excitement, and purpose.

Keywords: Kids, Children, Child Care, Education, Instruction, Instructor, Teacher, Daycare, Fun Job, Part Time, Growth, Swim, School, Work with Kids, Customer Service, Receptionist, Flexible, Engaging Job, After School Job, Camp, Counselor, Coach, Tutor, Nanny, Babysitter, Water Safety, Lifeguard, Pool Job, Leadership, Rescue, Safety, Fun

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.'