Sales and Service Representative

Summary: Promotes quality customer service and processes sales and registration transactions. Acts as the first point of
contact for potential and current Goldfish Swim School members and as such is responsible for presenting a positive
image for the company.

Duties and Responsibilities include the following. Other duties may be assigned.
1. Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a
professional manner.
2. Conducts sales calls for prospective members.
3. Processes student registrations using effective sales/customer service techniques.
4. Schedules and manages birthday/pool parties. Supervises birthday party staff.
5. Resolves customer concerns/complaints using a professional approach.
6. Assists clients with purchases of merchandise and vending.
7. Greets parents and students as they report to the front desk. Checks in students on the attendance tracking
system.
8. Maintains cleanliness of the front desk area, snack shack area, changing areas, restrooms, and observation area.
9. Updates informational displays with accurate and timely promotions and literature.
10. Makes collection calls to resolve open account problems.
11. Prepares twice daily student lesson schedules for use by instructors and management staff.
12. Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.

Safety Standards: The safety of our swimmers, parents and team members is of the utmost importance. Goldfish Swim
School follows all CDC and WHO safety standards along with following any local guidelines. In addition here are some
additional safety precautions and procedures we follow:

● Every shift has an on-staff cleaner to sanitize high touch areas in our lobby and pool areas.
● Our pools are disinfected with chlorine to provide the safest swimming environment

● Our state-of-the-art ventilation system allows fresh air to continuously circulate into our building, further
minimizing the spread of any airborne virus.

Education/Experience:
High school diploma or GED. Some college education is preferred. Two years previous customer service and/or
administrative office experience required. Intermediate level computer skills required using Word, Excel and other
software systems.

Certifications and licenses:
CPR, First Aid and AED certifications required.