Sr. Workplace and Facilities Coordinator

Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and business trends; driving impactful decisions and actions. The Gong Revenue AI Platform captures and contextualizes customer interactions, surfaces insights and predictions, and powers actions and workflows that are essential for business success. More than 4,500 companies around the world rely on Gong to unlock their revenue potential. For more information, visit www.gong.io.

Reporting directly into the Manager, Workplace and Facilities, you will manage all aspects of the Chicago office and assist other US offices as needed.

The Sr. Workplace and Facilities Coordinator will be a dynamic, customer service-focused individual who works fast, pays attention to details, and strives at all times to assist all things related to Workplace and Facilities.  

• Create raving fans: Be the face of Gong in the office and greet guests and employees 
• Responsible for maintaining office appearance, meeting setup coordination, office upkeep, and anticipating office needs
• Welcome new hires, be the first point of contact and lead new hire orientation when necessary
• Act Now: Quickly and efficiently responds to all facilities inquiries and request tickets about the office; Ensures timely and quality service delivery to every employee.  Follow up with employees to ensure complete customer satisfaction.
• Win as a team: work with Manager with coordination of requests and escalate issues as needed
• Be a point of contact for Employee Experience events, which may include coordination for other US sites as needed, participate in Culture Club meetings

• Manage and coordinate Lunch Program for registration, inquiries, and solutions
• Manage onsite snack program and vendor, building strong relationships and auditing order slips and invoices
• Manage mailing and shipping (inbound and outgoing) as needed
• Liaison with property management team for building-related issues

• Manage and coordinate office access program 
• Performs other general administrative/project management duties as assigned
• Assist in office seat planning
• May travel to assist in other US offices for growth opportunities

QUALIFICATIONS 

• This role will be in the office from 7 AM to 4 PM, M-F and as needed for special events outside of working hours
• Experience working in office, preferably in a startup environment
• High School Diploma or equivalent preferred
• College coursework or equivalent experience, in a related area preferred
• 2+years of administrative or office experience in a related field desired
• Ability to assess priorities quickly, and become proficient with protocol, culture and processes.
• Ability to work under pressure with limited supervision
• Strong communication skills, both written and verbal
• Experience with gSuite a plus

PERKS & BENEFITS 

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets. 

We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.

Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.

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