Technical Support Associate — Dublin (EMEA Hub)

As a Technical Support Associate based in our Dublin EMEA headquarters, you will be the frontline champion for our European and global customers using Gong’s Revenue AI platform. You will troubleshoot technical issues, master Gong’s native tools and integrations, and contribute to resource creation aimed at enhancing customer success. Your mission is to meet key performance goals while turning EMEA’s fastest-growing revenue teams into "raving fans."

• →EMEA Customer Support: Deliver an outstanding, timely support experience via email, web, and phone, aligning with regional SLAs and standard performance metrics.
• →Product & Integration Mastery: Learn the deep functionalities of Gong products and build a strong understanding of common ecosystem integrations (e.g., Salesforce, telephony systems, web conferencing tools, and API-based custom implementations).
• →Cross-Functional Collaboration: Partner closely with Dublin-based Success, Sales, and Product teams, as well as our global R&D teams, to troubleshoot complex issues and accurately represent the "Voice of the Customer."
• →Content & Enablement: Contribute to the creation of localized self-service and internal resources—such as knowledge base articles, FAQs, and technical guides—to support team and customer enablement.

• Recent Graduate of Bachelor of Science (BSc) in Information Technology or Computer Science required.
• Customer Focus: A passion for customer success and a proven ability to explain complex technical concepts clearly, patiently, and kindly to business stakeholders.
• Technical Aptitude: A technical background or a strong foundational interest in troubleshooting software, SaaS architecture, web components, and integrations.
• Language Skills: Fluency in written and spoken English is required. Fluency in an additional European language (e.g., French, German, or Spanish) is a strong advantage for the Dublin hub.
• Growth Mindset: High adaptability and a strong desire to grow a long-term career within technical operations and product support at a fast-scaling AI company.

• Structure: This is a hybrid role, requiring 3 days a week in our collaborative Dublin city centre office, with 2 days of flexible remote work.
• Eligibility: Must be legally eligible to work in Ireland.

Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.

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