Technical Support Associate

Howmuch Pvt Limited is seeking a Technical Support Associate for its Retail and Restaurant Management and POS Solutions, Howmuch (https://www.howmuchpos.com) and Foodnerd (https://www.foodnerdpos.com).  

• →Set up hardware and install and configure software and drivers.
• →Maintain and repair technological equipment (e.g. routers) or peripheral devices.
• →Install well-functioning LAN/WAN and other networks and manage components (servers, IPs etc.).
• →Perform regular upgrades to ensure systems remain updated.
• →Troubleshoot system failures or bugs and provide solutions to restore functionality.
• →Arrange maintenance sessions to discover and mend inefficiencies.
• →Offer timely technical support and teach users how to utilize computers correctly.
• →Close new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
• →Protects organization's value by keeping information confidential.
• →Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• →Adhering to company's policies, standards and procedures in the performance of job duties.

• Proven experience as computer technician or similar role.
• Thorough knowledge of computer systems and IT components.
• Good knowledge of internet security and data privacy principles.
• Excellent troubleshooting skills.
• Exceptional organizing and time-management skills.
• Strong verbal and written communication skills are critical.
• Relevant certifications (e.g. CompTIA A+) will be an advantage.
• Experience/Knowledge of Hubspot CRM is a plus.