Key Holder FT - TOPANGA

Be an ambassador to the brand and promote the culture of Good American internally and externally

Drive for financial results by achieving individual sales targets as well as coach and support team members in order to drive total store and brand performance

Ensure individual KPI goals are attained and coach and support the achievement of KPI goals of team members and store

Follow through on customer journey as required to ensure a content client

Support the needs of the client through styling advice and suggestion with every engagement

Deliver the best possible client experience with every type of engagement (in store, virtual, alternate mediums)

Solution oriented approach to finding resolutions to customer service issues with brand and client top of mind

Create and develop a robust client book based on strong engagement, ensuring that client acquisition and retention are key focuses for store and brand overall

Support and ensure floor coverage, financial targets, visual merchandising standards, client service, and operational functions within the store both front of house and back of house

Support and ensure all visual merchandising initiatives including adhering to visual directives, meticulous upkeep of visual standards that align with brand guidelines

Support all inventory initiatives are completed including regular Cycle Counts, inventory reconciliation, and processing are completed in accordance to company guidelines as required

In partnership with Store Manager/ Director, create and bring to life activations/ events in the store that seek client acquisition and focus on client retention/ development

Attend all meetings as required by the business and lead meetings as required

Contribute towards creating and maintaining a positive team culture within the store 

Be a strong partner to corporate team and deliver feedback and insights

Additional projects/ responsibilities may arise in accordance with the needs of the business

At least 2+ years of experience in a retail apparel environment

Experience within women’s apparel retail preferred

Familiar with key retail performance indicators

Adaptable, a sense of openness, active listener, and compassionate

Comfortable and savvy with computer technology, including PC and iOS devices

Effective communication skills (both oral and written) in order to engage with client and team members

Strong fashion acumen and ability to style clients

Travel approximately 10% of the time

Ability to climb ladders

Ability to lift 25+ lbs.

Please note that this role requires to be onsite four days a week.

At Good American, we believe that a diverse and inclusive workplace drives innovation and success. We are committed to creating an environment where everyone feels valued, respected, and empowered to contribute their unique perspectives. We welcome applicants from all backgrounds and encourage individuals of all races, gender identities, ages, religions, sexual orientations, abilities, and veteran statuses to apply.

As our business has grown, so has our responsibility to our community, our planet, and our operations. Being B Corp certified means we will continue to prioritize people and the planet alongside profit.