Goodleap4mo ago

USD 95000–120000/yr

Senior Executive Support Engineer

AustinFull Timesenior

EngineeringCustomer SupportSupport Engineer

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Quick Summary

Overview

About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC,

Technical Tools

EngineeringCustomer SupportSupport Engineer

About GoodLeap:

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $30 billion in financing for sustainable solutions since 2018.

GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.

About the Role

GoodLeap is seeking a Senior Executive Support Engineer to deliver world-class, white-glove technology support for the CEO and executive leadership team. This senior-level role ensures seamless performance of executive devices, AV systems, hybrid meeting spaces, and mission-critical communications. You will be the primary technical partner enabling our executives to operate efficiently, communicate clearly, and stay fully connected across a fast-moving organization.

This position blends expert-level troubleshooting, AV engineering, event operations, and executive engagement, requiring exceptional technical judgment, poise, confidentiality, and the ability to thrive in high-pressure environments.

Key Responsibilities

Executive Technology Support (Primary Focus)

Serve as the dedicated technology engineer for the CEO, ensuring all devices, applications, and collaboration tools are secure, updated, and performing at their best.

Deliver white-glove technical assistance across macOS, Windows, iOS, Android, and enterprise SaaS platforms.

Proactively anticipate technology needs for meetings, travel, presentations, and offsite events.

Set up, maintain, and optimize executive offices, home offices, and travel-ready equipment kits.

Provide discreet, customer-focused service with maximum professionalism and confidentiality.

AV & Conferencing Ownership

Own the performance, stability, and readiness of executive meeting spaces including boardrooms, all-hands rooms, and hybrid conferencing environments.

Set up, run, and support high-visibility events such as board meetings, all-hands, investor presentations, livestreams, and CEO-hosted sessions.

Maintain and troubleshoot AV ecosystems including: Zoom Rooms, Crestron, Q-SYS, Logitech Rally, DSP configurations, microphones, video routing, and signal flows

Ensure all executive AV systems maintain enterprise-grade reliability, uptime, and quality.

Onsite Workplace Technology Support

Provide onsite support for critical office technologies including network access, workstations, docks, monitors, printers, and workspace technology.

Partner with Workplace Technology and IT Operations to manage escalations and resolve complex support issues.

Collaborate with Security, Networking, and Collaboration teams to ensure smooth technology operations across executive areas.

Remote Technical Support & Escalations

Resolve executive and high-priority remote tickets when onsite obligations allow.

Drive root-cause analysis, documentation, and proactive prevention measures.

Influence improvements to endpoint management, automation, and standardization across the organization.

7–10+ years of experience in Executive Support, AV Engineering, or Senior End-User Computing.

Expertise with AV and conferencing ecosystems (Zoom Rooms broadcast-quality setups).

Strong troubleshooting experience with macOS, Windows, mobile platforms, and modern workplace tools.

Ability to support live, high-pressure executive events with precision and calm.

Excellent communication, discretion, and service mindset.

Demonstrated customer-service excellence supporting C-level or senior executives.

Experience in a high-growth, hybrid, or regulated environment.

Scripting or automation experience (bash, PowerShell, Jamf, Intune).

Familiarity with Slack, Okta, and enterprise SaaS systems.

Listing Details

Posted: December 2, 2025
First seen: March 26, 2026
Last seen: April 21, 2026

Posting Health

Days active: 25
Repost count: 0
Trust Level: 42%
Scored at: April 21, 2026

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Goodleap

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GoodLeap is a technology company delivering best-in-class financing and software products for sustainable home solutions, enabling homeowners to adopt products like solar panels, batteries, and energy-efficient HVAC systems.

Employees

3k+

Founded

2003

Domain

goodleap.com

Jobs

View 39 jobs

View company profile

Salary

USD 95000–120000

per year