Goodleap6d ago

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Servicing Operations Specialist

Mexico CityFull Timemid

OperationsOperations Specialist

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Quick Summary

Overview

About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC,

Technical Tools

OperationsOperations Specialist

About GoodLeap:

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $30 billion in financing for sustainable solutions since 2018.

GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.

The Servicing Operations Specialist is responsible for oversight, validation, and control of subservicer servicing activities, ensuring all operational outputs are accurate, compliant, and aligned with company, investor, and regulatory requirements.

This role serves as a first line of defense for servicing quality and compliance, with primary responsibility for subservicer monitoring, reconciliation integrity, and audit execution/support

Subservicer Oversight & Operational Monitoring

Monitor daily subservicer activity across billing, payment application, reconciliations, adjustments, and account maintenance

Validate accuracy, completeness, and timeliness of transactions performed by the subservicer

Identify defects, trends, and SLA misses; escalate issues with supporting data

Ensure alignment between internal expectations and subservicer execution

Audit Management & Execution

Lead servicing support for investor and state audits

Pull and validate required documentation, transaction histories, and account records

Perform payment tracing and transaction validation to support audit requests

Partner with internal teams to respond to audit inquiries and deadlines

Reconciliation & Exception Resolution

Identify and investigate reconciliation discrepancies across servicing systems and financial records

Partner with subservicer and internal teams to resolve breaks

Validate corrections and ensure proper system alignment

Track recurring issues and escalate for root cause resolution

Exception Management & Dispute Resolution

Review audit findings, servicing exceptions, and identified defects

Draft and support disputes of findings where appropriate

Provide data-backed explanations and supporting documentation

Partner with Manager on escalated or systemic issues

Quality Control & Compliance Monitoring

Ensure adherence to servicing policies, procedures, and regulatory requirements

Support internal QA efforts and control validation

Identify control gaps and escalate risks

Process Feedback & Continuous Improvement

Identify trends in subservicer errors, audit findings, or reconciliation breaks

Provide recommendations for process improvements

Support implementation and validation of fixes

2+ years of experience in servicing operations, financial operations, audit support, or reconciliation-focused roles

Strong understanding of financial reconciliations and payment processing preferred

Direct experience with subservicer or vendor oversight, servicing quality control, or transaction validation strongly preferred

Experience supporting investor audits, state/regulatory audits, or internal audit functions preferred

Hands-on experience with payment processing flows, transaction lifecycle, and servicing system activity (even if not directly processing)

Intermediate Microsoft Office (Word, Excel, and Outlook) skills

Strong problem-solving abilities and critical thinking skills (research, gather, arrange, compile, summarize and evaluate data in recommending solutions)

Organized with strong time-management, technical proficiency, and superb attention to detail

Ability to conceptualize and quickly understand new processes

Demonstrate ability to prioritize and work effectively while meeting tight deadlines with accuracy and minimal supervision

Agile and flexible to changes whether driven by shifting industry, investors, company, or department initiatives/mandates

Ability to handle multiple projects simultaneously

Excellent written and oral communication skills

Capability to work independently and as a team player

Ability to establish and build healthy working relations and partnerships with servicers, peers and third parties

Location & Eligibility

Where is the job

Mexico City

On-site at the office

Who can apply

Same as job location

Listing Details

Posted: May 4, 2026
First seen: May 11, 2026
Last seen: May 11, 2026

Posting Health

Days active: 0
Repost count: 0
Trust Level: 45%
Scored at: May 11, 2026

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Goodleap

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GoodLeap is a technology company delivering best-in-class financing and software products for sustainable home solutions, enabling homeowners to adopt products like solar panels, batteries, and energy-efficient HVAC systems.

Employees

3k+

Founded

2003

Domain

Jobs

External application · ~5 min on Goodleap's site

Please let Goodleap know you found this job on Jobera.