Senior Client Strategy Director

The Senior Client Director (SCD) is the senior-most client leader responsible for stewarding mid to large size full-funnel media partnerships across high-growth categories such as consumer brands, specialty retail, QSR, and multi-location retail. This role owns the strategic direction, channel strategy, investment architecture, relationship leadership, and business growth for key accounts, ensuring that every media recommendation is grounded in consumer insight, category dynamics, and measurable outcomes. Experience with quick-service restaurants, fast casual, franchise, retail, hospitality, or other multi-location brands is strongly preferred, as this role requires balancing national brand priorities with local and market-level execution needs.

The SCD is accountable for defining channel mix, investment allocation frameworks, and cross-channel orchestration models that translate business goals into holistic media strategies. This role unifies internal teams across strategy, media, analytics, measurement, and creative partners to deliver cohesive, outcome-driven programs.

As the primary executive contact for clients, the Senior Client Director ensures that Goodway is seen as a proactive thought partner, delivering clarity, innovation, and confidence in every engagement.

• →Senior-level client leadership experience in an agency environment.
• →8+ years of experience in client strategy, media strategy, account leadership, or a related client-facing role.
• →Experience managing complex, full-funnel media partnerships across consumer brands, specialty retail, QSR, restaurant, franchise, hospitality, or multi-location retail.
• →Ability to translate business goals into integrated media strategies that connect to measurable outcomes.
• →Experience leading executive-level client relationships and serving as a proactive strategic advisor.
• →Strong commercial mindset, with experience supporting revenue growth, forecasting, renewals, upsells, or account expansion.
• →Ability to lead cross-functional teams across client strategy, media activation, analytics, measurement, and external partners.
• →Strong understanding of how consumer behavior, category trends, competitive dynamics, and market-level insights shape media strategy.
• →Comfort navigating fast-moving, high-volume accounts with multiple stakeholders, priorities, and workstreams.
• →Strong executive communication skills and the ability to simplify complex media, measurement, and performance stories for senior audiences.
• →Experience mentoring, coaching, or managing Client Strategy team members.

• QSR, fast casual, restaurant, franchise, retail, hospitality, or multi-location account experience.
• Experience balancing national brand strategy with local, regional, or market-level media execution.
• Experience supporting high-growth consumer brands or multi-location businesses.
• Experience leading QBRs, annual planning, quarterly strategy refreshes, and executive-level business reviews.
• Experience supporting new business pitches, account growth, or strategic expansion opportunities.

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If you identify as a female candidate, and feel you can do this role even if there are a few things perhaps you've not done, please apply anyway!  Goodway Group is 70% Female!  We realize that men tend to apply for jobs when they can meet around 60% of the requirements for the role, where women tend to only apply when they know they meet 100% of the requirements.  

Goodway Group is human-first, constantly working to become more inclusive and to make sure our employee population reflects our desire to constantly add to our diversity in all ways.  We want applications from everyone, regardless of race, creed, color, religion, sex, sexual orientation, gender identity, national origin, marital status, citizen status, age, disability, military or protected veteran status, genetic predisposition or carrier status or any other legally protected status.