Dining Services Operation Manager

Goodwin Living is proud to be recognized as a Top Workplace in the greater Washington, D.C. region by The Washington Post every year since 2019 — and now nationally by USA Today. Since 2022, we’ve also been annually recognized as one of the top 100 employers for interns by the Top Virginia Employers for Intern Awards. These honors are based entirely on feedback from our team members, gathered through an annual third-party survey. Here’s what they say makes us stand out:

• Embracing Diversity: Our strength is in our diverse team from over 65 countries, fostering an inclusive and vibrant culture that values every voice. 
• Growth and Opportunities: We bolster personal and professional development, offering myriad opportunities, from on-the-job training to mentorship programs and financial support, to help you reach your full potential. 
• Valuing Our Team Members: By prioritizing team member satisfaction, we create a fulfilling work environment with competitive benefits, work-life balance, and recognition programs, ensuring our team feels appreciated and valued. 

The incumbent reports directly to The View Alexandria (TVA) Dining Services Director.  Under the direction of the Dining Services Director, incumbent is responsible for maintaining high standards in service, resident relations, costs controls, staffing, safety, sanitation, training and special functions.  

The pay for this role is $70k-$75k

The schedule is roughly 11am-7pm and rotates weekend  support with other dining leaders

• The TVA DS Operations Manager provides day to day oversite and direction of the Front of House Dining Services Team, including hiring, performance evaluations, training, and day to day service.
• Serves as Catering Manager, providing direct oversite of all catering operations, interfacing with internal, external, and home office catering clients, maintenance of up to date catering menus and pricing, staffing, direct oversite of catered events.
• Provides direct oversite of all Retail Operations related to the Lemon Tree retail store, including staffing, inventory management, presentation
• Provides oversite and direction of all Health Care and Assisted Living Dining Services Operations, including staffing, training, performance evaluations, and ensuring that service and operations exceed regulatory expectations and meet all Goodwin Living guidelines.
• In collaboration with (and in the absence of) the Executive Chef, the TVA DS Operations Manager ensures the Back of House and Front of House exceed regulatory expectations, and shares responsibility for oversite of menu development, food preparation and presentation, service, tracking resident satisfaction and engagement, sanitation, and team development.
• Circulates in dining areas and on Assisted Living and HCC floors during meal periods to engage residents directly, and track resident and guest comments pertaining to service and food quality.
• Trains team members in customer service, proper portioning, cashier skills as well as safety and sanitation.
• Oversees the scheduling and job duties of team members daily to ensure proper coverage is provided, and assists with payroll.
• Assist with interviewing, hiring, orienting, training, evaluating and counseling of assigned team members.
• Assists BOH with planning, and monitoring of day to day service.  Conducts routine team meetings.  Participates in menu planning, writing and advertising.
• Provides direct management of cash handling and record keeping in relationship to retail operations and catering functions.
• Implements programs and special projects planned to provide quality service, food and service to residents, guests, and team members.
• Interacts daily with production team to assist in effective production practices and strong financial focuses.

• Minimum of five (5) years food service management; experience with retail or upscale dining experience a plus.
• Experience in retirement living food management is a plus
• Must have solid understanding of cash handling and tracking procedure
• Serve Safe Food Protection certification
• Must have solid experience with financial management
• Must have experience with training and development of front line staff
• Experience working with multi-level management teams is a plus
• Proficiency in Microsoft Excel, Word, Power Point and Publisher is a must
• Must have experience developing dining programs and implementing procedures
• Clear understanding of the flow of operations for a dining establishment
• Ability to collect, analyze, and interpret data and share findings with appropriate management levels
• Must have outstanding customer service skills
• Exceptional written and verbal communication skills in English

At Goodwin Living, we can all find work with purpose! As a nonprofit senior living and healthcare organization based in Alexandria, Virginia, we are driven by our mission: to support, honor and uplift the lives of older adults and those who care for them. Our commitment to our team members is written directly into that statement. We create an enriching and supportive work environment that has inspired our team members to vote us into the Washington Post Top Workplace rankings since 2019, and they made us #2 in 2024!