Account Executive, SMB

At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.

Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.

To win, we focus relentlessly on:

At Gorgias, you will be part of a dynamic and fast-growing sales team, helping e-commerce businesses elevate their customer support experience and boost sales. Your mission is to empower merchants to simplify and automate their support across multiple channels while creating lasting customer relationships. Here's how you'll make an impact:

• Own the Sales Journey: Lead discovery, demo, and pricing calls, showcasing the power of Gorgias tailored to each prospect’s specific needs.

• Engage with Inbound Leads: Benefit from a well-developed lead generation team—your job will be less about hunting and more about guiding prospects through the buying journey.

• Build Strong Relationships: Act as a trusted advisor, answering questions and overcoming objections to keep deals moving forward smoothly.

• Drive Results Quickly: Thrive in a fast-paced environment where you’ll focus on closing deals efficiently while delivering an exceptional experience.

• Collaborate with Teams: Work closely with marketing and product teams to align efforts and ensure the feedback loop supports continuous improvement.

• Maintain Pipeline Hygiene: Follow up with prospects after demos, nurturing relationships and setting clear expectations for the next steps.

• Sales Experience: 1+ years in tech sales, with a passion for fast-paced, high-growth environments.

• Bilingual Proficiency: Excellent communication and writing skills in English and French.

• CRM Expertise: Understand the importance of CRM tools for maintaining data integrity and ensuring accurate forecasting.

• Driven to Succeed: Thrive in dynamic settings, embracing challenges to refine and scale the sales process.

• Deal Closer: Energized by fast-paced deals and the pursuit of ambitious goals.

• Curious Learner: Maintain a deep sense of curiosity and hunger to grow your sales expertise.

• Enjoy Selling: Selling comes naturally to you, and you're motivated to get even better.

• Adaptable & Efficient: Quickly grasp complex ideas, automate processes, and drive results.

• Active Listener: Attuned to prospect needs, with a talent for spotting and leveraging opportunities.

• Action-Oriented: Execute quickly and efficiently to get things done.

• Proven track record of meeting or exceeding sales quotas.

• Experience selling SaaS or working with e-commerce clients.

• Knowledge of API and HTTP integrations.

• Familiarity with MEDPICC methodology.

• Prior experience with customer support software.