Part specialist and shipper

We are currently looking for a Part Specialist and Shipper to join our team.

The Parts Specialist and Shipper is responsible for providing professional customer service and parts sales support by responding to inquiries, identifying replacement parts, preparing quotations, processing orders, and ensuring accurate follow-up with customers and internal teams. The role also supports technical parts research, documentation, inventory accuracy, and daily shipping and receiving activities to ensure timely delivery, operational continuity, and continuous improvement of parts, service, and logistics processes. This role works in a collaborative manner with Parts Specialists and Buyers on a day-to-day basis, as well as with various branches.

• Status: Permanent, full-time (40 hours/week)
• Schedule: Monday to Friday, 7:00 AM to 3:30 PM
• Location: Caledon, Ontario

• Respond to customer inquiries (at the counter, by phone, or via email) regarding parts identification, availability, pricing, and lead times.
• Provide professional, prompt, and solution-oriented service to ensure high customer satisfaction.
• Support internal teams (service, workshop, sales) in identifying and selecting appropriate parts.
• Explain basic technical characteristics of parts and propose alternatives when required.

• Prepare and issue parts quotations to customers.
• Enter customer orders into the ERP system, ensuring accuracy and proper follow-up.
• Monitor backorders and proactively communicate lead times to customers.
• Process parts order invoicing in accordance with established procedures.
• Ensure pricing accuracy, sales terms compliance, and correctness of customer information.

• Perform parts research using catalogs, technical drawings, ERP systems, and other available resources.
• Document relevant information (part numbers, equivalents, pricing, suppliers) to support future searches.
• Maintain up-to-date parts data and contribute to continuous improvement of data quality.

• Understand and execute warehousing processes related to receiving, shipping, and location transfers.
• Support warehousing operations during peak seasons or shipper absences to ensure operational continuity.
• Coordinate with carriers for pick-ups and deliveries.
• Perform regular cycle counts and participate in physical inventory audits.

• Apply and adhere to established policies and procedures related to parts, inventory, and customer service.
• Contribute to the continuous improvement of parts management, service, and logistics processes.
• Ensure data accuracy in ERP systems and related tools.
• Participate in branch- or group-level improvement projects and initiatives as required.

• High school diploma (or equivalent) required.
• Minimum of five (5) years of relevant experience in customer service, parts management, procurement, or logistics.
• Vocational or technical training in industrial mechanics, automotive mechanics, electromechanics, or a related field (strong asset).
• Training in parts management, logistics, supply chain, or after-sales service is an asset.
• Ability and willingness to participate in ongoing training provided by the company or suppliers (products, parts catalogs, new systems).
• Forklift certification and operating experience (asset).
• Experience in a parts environment (industrial equipment, specialized vehicles, or automotive) strongly preferred.
• Experience in an industrial or after-sales environment (asset).

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Experience with JD Edwards, RF Smart, or Gen Alpha WMS/ERP systems is considered a strong asset.
• Excellent organizational skills with high attention to detail.
• Ability to manage multiple priorities simultaneously in a fast-paced environment.
• Strong customer service and problem-solving mindset.
• Ability to analyze customer requests and quickly identify appropriate parts.
• Ability to work independently while collaborating effectively within a team environment.