Spécialiste en ingénierie terrain | Field Engineering Specialist
Quick Summary
Pourquoi joindre les rangs de Grass Valley?Grâce à sa technologie primée et à son expertise reconnue, Grass Valley permet aux créateurs,
Pourquoi joindre les rangs de Grass Valley?
Grâce à sa technologie primée et à son expertise reconnue, Grass Valley permet aux créateurs, aux diffuseurs et aux organisations médiatiques de produire du contenu exceptionnel qui captive le public et connecte les gens par la magie des médias.
En tant que chef de file de la R&D de l’industrie, nous offrons la gamme la plus étendue et approfondie de solutions de pointe dans le secteur. Nous sommes le partenaire de confiance de nombreux grands noms créatifs du secteur des médias et du divertissement, car nous aidons nos clients à créer des entreprises médiatiques prospères et à s’adapter à l’évolution rapide du paysage médiatique.
Pour de plus informations, veuillez consulter notre site www.grassvalley.com.
Nice to Have
~5 min read- Baccalauréat ou diplôme d’un collège technique en génie électrique, en génie informatique ou dans un domaine connexe ;
- Un minimum de cinq années d’expérience pertinente est requis; une expérience professionnelle équivalente pourra également être prise en considération ;
- Expérience dans un environnement de diffusion (« Broadcast ») et de production en direct ;
- Connaissance pratique et/ou expérience avec les caméras vidéo de diffusion ;
- Flexibilité et capacité à s’adapter facilement aux besoins des clients, incluant les déplacements ou les changements d’horaire (Environ 60 % du temps de travail implique des voyages) ;
- Excellentes compétences analytiques, incluant la capacité de documenter et d’analyser clairement les problèmes clients ;
- Autonomie, sens de l’initiative et capacité à travailler avec un minimum de supervision ;
- Capacité à gérer des clients exigeants dans des environnements de diffusion en direct ;
- Aptitude à développer et gérer des relations clients, à maintenir une efficacité optimale avec une supervision minimale et à communiquer efficacement dans un contexte professionnel ;
- Maîtrise du français et de l’anglais, tant à l’oral qu’à l’écrit :
- Une connaissance de l’anglais adaptée aux fonctions est requise, car la personne titulaire du poste devra collaborer avec des équipes interfonctionnelles de recherche et développement situées dans différents pays, tels que les États‑Unis, le Royaume‑Uni, les Pays‑Bas, le Brésil, l’Argentine, etc ;
- Compétences avancées en informatique et en réseautique (TCP/IP, informatique en nuage), ainsi qu’une bonne maîtrise de la norme SMPTE 2110, sont souhaitées.
Vos Conditions de Travail
- Une rémunération concurrentielle
- Un environnement de travail accueillant et dynamique
- Environ 60 % du temps de travail implique des voyages
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- Cette description de poste a pour but de décrire la nature générale et le niveau du travail qu’implique cet emploi. Il ne s’agit pas d’une liste exhaustive de toutes les responsabilités, tâches et compétences requises pour celui-ci.
- Grass Valley est un employeur qui adhère au principe de l’équité et prend ses décisions en matière d’emploi sans tenir compte du sexe, de l’état civil, de la race, de la religion, de la couleur, de l’âge, du handicap, de l’orientation sexuelle ou du statut de vétéran protégé.
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Why Join Grass Valley?
With our award-winning technology and trusted expertise, Grass Valley enables and empowers creators, broadcasters and media organizations to produce brilliant content that captivates audiences and connects people through the magic of media.
As the industry’s R&D powerhouse, we offer the widest and deepest range of best-in-class solutions in the industry. We are the trusted partner to many of the biggest and most creative names in the media and entertainment business as we help our customers to build successful media businesses and navigate the rapidly shifting mediascape.
For more information, please visit www.grassvalley.com.
The Opportunity
Grass Valley is looking for a Field Engineering Specialist who is an independent self-starter, who seeks and accepts responsibility, but can also work in a team environment. The company expects attention to work, personal accountability of time and attendance, and a willingness to go the extra mile when needed ensuring a positive customer experience. The company encourages people who are creative, self-motivated, solution-oriented, and flexible in their approach or work.
This position entails an interesting and varied role helping to support a wide range of broadcast digital video solutions and equipment, including everything from Video Switchers and Cameras to complete systems network across multiple sites and locations. We pride ourselves on our level of customer service and the successful candidate will be expected to act on his/her own initiative to liaise with other departments where it is necessary to close issues. Product training will be given.
Your Role
- Deliver technical support to Grass Valley’s customers in the region via telephone and through remote access tools;
- Travel to customer facilities to perform professional services, including product commissioning, solution implementation, training, system maintenance, and problem troubleshooting;
- Use of Grass Valley’s internal CRM system to log technical cases, escalate cases as necessary, and document case resolution;
- Use of independent, professional judgment to avoid errors that would impact customer operations;
- Review new product releases to maintain an expert level of product knowledge;
- Work cross functionally to resolve performance issues and defects within Grass Valley hardware and software products. This includes analyzing complex systems and customer use cases, and when necessary, escalating and coordinating with other teams within Grass Valley to drive resolution;
- Test hardware and software to duplicate customer issues and determine the root cause of reported issues;
- Take ownership of reported issues and ensures a quick and effective resolution for our customers;
- Participate in the on-call rotation within assigned product group.
Who you are
- Bachelor’s degree or technical college diploma in Electrical Engineering or Computer Engineering or related field;
- A minimum of five years of relevant experience is required; equivalent professional experience may also be considered;
- Experience working in Broadcast and Live Production environment;
- Working knowledge and/or experience with Broadcast Video Cameras;
- Flexibility to easily adapt to customer needs including travel or adaptation to schedule changes (Travel about 60% of working time);
- Excellent analytical skills including the ability to clearly document and analyze customer issues;
- Self-motivated and independent require minimum supervision;
- Ability to deal with demanding customers in live broadcast environments;
- Ability to develop and manage customer relationships, ability to maintain maximum effectiveness under minimal supervision, and ability to communicate effectively in a professional business setting;
- Fluency in French and English, both oral and written;
- Knowledge of English appropriate to the duties is required, as the incumbent is expected to work in cross-functional research and development teams located in different countries such as the United States, United Kingdom, Netherlands, Brazil, Argentina, etc;
- Advanced Computer and Networking (TCP/IP, Cloud computing) skills and SMPTE 2110 are desired.
Working Conditions
- Competitive Compensation packages
- Energizing and supportive work environment
- Travel about 60% of working time
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- This job description is intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.
- Grass Valley is an equal opportunity employer and makes employment decisions without regard to gender, marital status, race, religion, colour, age, disability, sexual orientation or protected veteran status.
Location & Eligibility
Listing Details
- Posted
- July 22, 2026
- First seen
- September 25, 2026
- Last seen
- September 29, 2026
Posting Health
- Days active
- 3
- Repost count
- 0
- Trust Level
- 19%
- Scored at
- September 29, 2026
Signal breakdown
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