Head of Customer Success

Netherlands·Amsterdamexecutive

OtherHead

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Quick Summary

Key Responsibilities

Develop and implement proactive customer engagement strategies to drive product adoption, value realization, and long-term customer relationships.

Requirements Summary

Minimum of 7+ years of experience in Customer Success within a SaaS or technology environment; 5+ years of demonstrated team leadership success.

Technical Tools

OtherHead

Smart Electric Vehicle Charging Solutions. That’s the business we are in!

As Head of Customer Success, you'll play a pivotal role in ensuring our customers realize the full value of GreenFlux solutions. You will develop and lead the CSM team and be responsible for maximizing customer satisfaction, retention, and customer value. This is a hands-on leadership role blending strategic thinking, direct customer engagement, team development, and cross-functional collaboration.

Responsibilities

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Requirements

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Nice to Have

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eMobility and EV Charging Knowledge: Understanding the technicalities of electric vehicles (EVs), EV charging stations, smart charging technologies, and the overall eMobility ecosystem.

Regulatory and Compliance Awareness: Knowledge of the regulations and standards governing the EV and eMobility industry, OCPI and OCPP protocol, data protection regulations (e.g., GDPR in Europe), and industry-specific compliance requirements.

Our offer 
Working at GreenFlux means working in a dynamic, innovative, and informal organization, where new ideas and developments move quickly and each day brings new opportunities and challenges.

We are proud to have an international and inclusive team, so we also offer Visa sponsorship and relocation compensation to expats. We support a hybrid working culture but also have a new and modern office with all the amenities.

Join our revolution in mobility and energy and you’ll have the chance to actively contribute to a sustainable future!