Learner Services Officer

Job Title:            Learner Services Officer
Reporting to:     Academic Administration Manager - Examination

Location:           Griffith College Dublin
Job Type:           Permanent, Full-Time

Job Responsibilities:

Examinations

• Preparing exam timetables & booking exam venues
• Contacting faculties & lecturers re: submission of exam papers.
• Formatting & proofing of exam papers (grammar, spelling, instructions)
• Employing invigilators in accordance with College policy
• Scheduling exam boards
• Carrying out checking procedure to ensure number of results match number of attendance
• Preparing exam broadsheets & conferment lists
• Taking minutes at exam boards
• Updating student results post exam board
• Releasing approved exam results to learners
• Managing change of result forms – post review & exam boards
• Submitting results to validating bodies
• Creating reports – statistical analysis

Registration

• Assisting with the registration rollover post examinations boards
• Assisting with the processing of Learner Record Amendment Forms
• Dealing with queries from learners

Graduation

• Agreeing graduation dates & schedules
• Contacting graduands & staff
• Liasing with robing & photography companies
• Managing graduand & guest attendance
• Managing content of graduation booklet
• Managing graduation ceremony

Student Records

• Posting of parchments
• Verification of awards
• Issuing of transcripts
• Updating social media accounts

About Griffith College

Griffith College is a welcoming, ambitious and people-focused institution where the quality of the working environment is shaped as much by the people as by the purpose. Across our campuses in Dublin, Cork and Limerick, colleagues work in supportive teams where professionalism, mutual respect and collaboration are part of everyday life.

Founded in 1974, Griffith College is Ireland’s largest independent third-level institution, with a community of over 8,000 students across its campuses. The College delivers a broad range of undergraduate, postgraduate and professional programmes across disciplines including business, law, computing, journalism, design and pharmaceutical science.

What sets Griffith apart is not only its commitment to high-quality education, but the culture that underpins it. Staff regularly speak about the strength of the relationships they build here, the trust between colleagues, the willingness to support one another, and the opportunity to contribute to an organisation that has meaningful impact on students from Ireland and internationally, working alongside people who genuinely care about what they do and who they work with.

Our Vision

‘To be recognised among the leading, innovative and socially enterprising of Ireland’s universities”

Why work for Griffith College?

• Competitive salary package
• Access to the College’s pension scheme
• Access to healthcare plans for employees and their families
• Enhanced maternity leave pay
• Flexible working arrangements, including the ability to work from home in line with the College’s remote working policy

• Access to ongoing Continuing Professional Development (CPD) programmes, up to Doctorate level
• Subsidised College programmes to support career development and upskilling.
• Opportunities for staff mobility through Erasmus+ and other international mobility programmes

• Mental Health and Wellbeing supports available
• Free weekly yoga classes
• Access to onsite fitness equipment
• Availability of green space on campus, accessible to staff for sports and recreational activities
• Cycle to Work scheme

• Vibrant, multidisciplinary and multicultural learning environment
• Inclusive and diverse community
• Innovative and agile place to work
• Welcoming environment committed to both learner and staff development
• Staff discounts and offers from a wide range of retailers and service providers
• Preferential accommodation rates during the summer period for staff, and for friends and family of staff at Griffith Rooms
• Year-round staff social and wellbeing events, including BBQs, coffee mornings, wellness talks, EDI events, and more

• Onsite subsidised restaurant
• Free parking facilities
• Staff Social Club with regular events

This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline of proposed areas of activity and will be amended in the light of the changing environment within the Faculty and the College.

Griffith College is an equal opportunities employer. Candidates must be eligible to work full-time for any employer in Ireland.