Customer Success Manager

About GTI 

 

Pioneering Student Futures.  We aim to help students realise their potential in the world of work through technology, content, and tools. That’s not an easy thing.  

 

We believe in understanding students and partnering with employers, universities, schools, and other technology providers.  

 

It’s about students finding the right role and employers finding the most suitable candidates. But its more than that – it’s about helping young people discover options, develop, and build confidence.  

 

About the Team 

 

targetconnect for employers is a tech platform to support candidates and recruiters, it covers candidate management (Application Tracking, ATS), assessment centres, nurture/CRM, keep warm and pre-skill.  Designed especially for early careers and a volume of candidates, it is used by leading early careers recruiters across the UK, Ireland and beyond.  Highly configurable, the platform allows recruiters to efficiently manage and automate the recruitment process as well as provide an industry-leading experience for candidates.  

The Customer Success team is based across our London and Wallingford offices, and is responsible for building, maintaining and developing the platform for our clients globally.   

 

About this role 

 

As a Customer Success Manager, you will be responsible for leading and managing the platform relaunch and onboarding, building and configuring the platform to the customer’s requirements and training customers in the platform’s use.  

Your goal is to deliver technical expertise and excellent customer service, supporting our clients to be successful in their hiring objectives, resulting in a high net-promoter score. 

You will also support new customer sales opportunities.