Operations Team Leader - MD

The Operations Team Leader position is responsible for providing quality and efficient service to customers through the daily management of a team of employees to include motivating, recognizing and rewarding, coaching, counseling, training, and problem solving.

• →Provides daily direction and communication to employees so that calls are answered in a timely, efficient and knowledgeable manner
• →Provides continual evaluation of processes and procedures; responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers
• →Managing employees, ensuring work is handled efficiently and effectively
• →Provides performance feedback and coaching on a regular basis to each team member
• →Ensures employees have appropriate training and other resources to perform their jobs
• →Create and maintain a high-quality work environment
• →Assists the manager with the development, analyses and implementation of staffing, training, scheduling and reward/recognition programs
• →Works as a member/leader of special or ongoing projects that are important to area/process improvement
• →Uses appropriate judgment in upward communication regarding department or employee concerns
• →Assist with documentation, and training of DocuSign program
• →Assist in developing and preparing operational plans and reports on project status
• →Promote adherence to and upholds the company’s mission and values
• →Other duties as assigned

• High School Diploma or GED required
• Associate degree preferred but not required

• At least 2 years of related experience
• Excellent written and oral communication skills
• Extensive experience in working on complex projects with critical thinking and problem solving
• Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines by planning and organizing
• Demonstrate the ability to balance work pressure with time management skills
• Demonstrate ability to build positive relationships and communicate with people of diverse backgrounds and abilities
• Experience in working, initiating, and maintaining a highly effective team
• Competent in the use of Microsoft programs and the Internet
• Competent use of Excel

• Work is performed in a typical office setting.