Guidestareldercare6mo ago

Client Care Manager

DallasFull-Timemid

OtherCare Manager

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Requirements Summary

Must be able to drive an average of two to four (2-4) hours daily between home and all assigned work facilities. Ability to drive in the dark is required.

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OtherCare Manager

The Account Manager (AM) at GuideStar Eldercare (GSE) has a primary role of vertical sales (Heads in Beds initiative) within GSE's existing, contracted long term care facilities. The AM additionally manages the implementation of GSE services with newly contracted facilities and addresses any issues concerns and questions facilities may have regarding GSE services. A customer service-oriented position, the AM will build relationships with existing customers while performing audits, educating facility staff, scheduling clinical visits, and assisting with marketing outreach and presentation to facilities when requested.

The AM agrees to work as reasonably scheduled by Company.

Primary function of this role is to meet vertical sales goals established within the Heads in Beds (HIB) initiative. Autonomous field sales (growing referrals), independent decision-making, and building relationships with clients.

Must have reliable transportation between home and all assigned facilities in sales region.

Manages the implementation of GSE services with facility sites.

Provide education to facility staff regarding the referral process as well as informational materials.

Support clinician-facility interactions and serve as liaison; introduce providers to key facility personnel and expediate the onboarding (including facility walk-thru) and support of clinical providers with administrative issues encountered in facilities (passwords, EMR access, etc.).

Develop client service improvement strategies in conjunction with GSE regional, clinical, marketing, and operations management/teams. Lead the implementation of such strategies.

Serve as primary GSE contact with facility staff. Maintain up-to-date records of facility contacts. Perform soft surveys of customer satisfaction. Track and trend client issues to identify patterns that require process improvement.

Services provided by the AM shall be performed almost exclusively at independent and distinct facilities (i.e. nursing homes and assisted living facilities). Travel by car may be required daily, of which overnight stays may be approximately 5-10%.

Meet established monthly vertical sales goals for Heads in Beds initiative.

Performs audits to identify patients within facilities who are eligible for GSE services. Consult with long term care facility staff to strategize and implement a referral plan.

Maintain and grow relationships with staff at client facilities.

Employee's medical premiums are 100% company paid

$50,000 in basic life and AD&D insurance coverage is provided

GuideStar 401(k) plan

3 weeks (15 days) paid time off plus 7 paid holidays

Bachelor’s degree required.

1-3 years of proven successful field sales experience OR 1-3 years of experience in an administrative role at a long-term care facility.

Proven ability to work autonomously with little direct supervision.

Excellent proficiency in customers service and sales.

Organized and resourceful. Excellent time management skills. Ability to multi-task.

Available for remote work or facility events some evenings and weekends.

Proficiency with MS Office suite of products, especially Word, Excel, and PowerPoint.

Abel to effectively and professionally communicate with individuals at all levels of GSE or client organizations.

Able to pass background testing, including motor vehicle record review and drug screening.

Valid driver’s license

Active auto insurance policy

Must have reliable transportation to convey you to facilities within your assigned region reliably and without reasonable limitation.

Motion Requirements:

Must be able to drive an average of two to four (2-4) hours daily between home and all assigned work facilities. Ability to drive in the dark is required. Must be able to transition between stationary positions and moving about facilities. May occasionally need to position self to reach items under or behind desks. Opens and closes doors. Often operates a laptop. Occasionally climbs stairs. Occasionally moves or transports supplies weighing up to 10 lbs.

Constantly communicates with facility staff, clinicians and GSE corporate office (marketing, clinical leads, scheduling). Engages in audits and in person conversations. Must be able to exchange accurate information in these situations. Must be able to perceive information displayed on device monitors from short distances. Must be able to identify and understand information on road signs.

Work Environment:

Encounters weather of all types and seasons while driving to assigned facilities. Ability to drive in the dark is a requirement. When not driving, this position works in a temperature-controlled facility. The noise level in the work environment is usually quiet to moderate. The passage of employees and patients through the work area is average and normal.

Mental Demands:

Able to understand direction and adhere to established procedures for sales and marketing within the GSE Model. Must express or exchange ideas and meaning with employees. Needs to adapt well in the face of workplace stressors such as traffic, customer service complaints, schedule changes, changes in strategic direction, competing priorities of high significance to the successful function of the company. Able to consistently demonstrate adaptability and flexibility in the midst of quickly changing priorities.