Care Manager Supervisor (RN)

RemoteFull Timemid

OtherHealthcareCare Manager

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Quick Summary

Overview

Technical Tools

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Salvo Health is seeking a Care Manager Supervisor (RN) that oversees the daily operations of the care navigation team, ensuring the delivery of high-quality patient care and compliance with healthcare quality and documentation standards. This role involves supervising care managers, coordinating interdisciplinary care, and implementing strategies to improve patient outcomes.

People Management & Team Leadership

Provide direct supervision, coaching, and support for licensed nurses

Conduct regular one-on-one meetings, performance check-ins, and annual reviews

Address performance concerns and implement improvement plans as needed

Oversee and manage multistate licensing requirements for licensed nurses

Performance Management & OKR Alignment

Ensure nursing team adherence to company benchmarks, KPIs, and OKRs

Monitor utilization, scheduling, documentation timeliness, and care delivery metrics

Communicate performance expectations clearly and consistently

Partner with nurses to set individual goals aligned with team and company objectives

Track progress toward goals and support course correction when needed

Collaborate with clinical and clinical ops leadership on necessary training to ensure nursing team adherence to workflow and care best practices

Operational & Workflow Oversight

Support day-to-day operations of the nursing team, including coverage and workflow adherence

Identify barriers to team performance and escalate operational issues as appropriate

Contribute to the development of SOPs in partnership with operational and clinical counterparts (e.g., clinical operations, RD Supervisor) to create replicable and efficient care team processes in support of business goals

Support implementation of new initiatives, tools, and workflows

Collaboration & Communication

Serve as a liaison between nurses and leadership, sharing feedback and insights

Partner with training, quality, and clinical teams to reinforce expectations

Support team communication during changes to policies, benchmarks, or programs

Be a player coach: spend 10-15% of your time seeing patients and the remainder of your time managing the team

Active RN license in a Nursing Licensure Compact (NLC) state and eligible for licensure in all U.S. states. Preferably resides in CST or MST time zones.

2+ years of experience managing nurses, ideally in a virtual setting.

2+ years of clinical experience working with gastroenterology patients, with a strong interest and knowledge of GI conditions is preferred

Associate or Bachelor's degree in Nursing from an accredited institution.

Experience in telehealth or startups preferred.

Passion for working in a growth-stage, tech-enabled healthcare organization with a flexible and innovative mindset.

Exceptional bedside manner, with the ability to build trust and empower patients through phone and video communication.

Collaborative team player who prioritizes team success and contributes to a positive work culture.