Customer Service Representative

United States·Garage Pros - Kansas Citymid

Customer Support SpecialistCustomer

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Quick Summary

Key Responsibilities

Deliver exceptional customer service with professionalism, empathy, and urgency. Handle a high volume of inbound customer calls with confidence and efficiency.

Technical Tools

Customer Support SpecialistCustomer

At Garage Pros, we're more than just a garage door company—we're a close-knit team committed to delivering exceptional service while building rewarding careers. As part of the Guild Garage Group family of brands, we're growing quickly and looking for an experienced Customer Service Representative who can make an immediate impact.

If you've worked in a fast-paced residential home services environment and love helping customers while keeping operations running smoothly, we'd love to meet you.

Responsibilities

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You'll be the voice of Garage Pros, creating outstanding customer experiences while supporting our technicians and operations team. In this role, you will:

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Deliver exceptional customer service with professionalism, empathy, and urgency.
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Handle a high volume of inbound customer calls with confidence and efficiency.
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Schedule service appointments and coordinate technician routes.
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Communicate with customers via phone, email, and text regarding appointments and service updates.
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Work closely with technicians and office staff to ensure every customer receives outstanding service.
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Maintain accurate customer records, notes, and documentation.
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Resolve customer concerns while providing timely and effective solutions.
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Identify opportunities to recommend additional services that benefit our customers.
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Learn our services and become a trusted resource for customers and teammates alike.

Requirements

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Nice to Have

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High school diploma or equivalent.

Weekday schedule will be discussed during the interview process.

What We Offer

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#GuildHP
Pay Range
$20—$24 USD
By submitting your application, you consent to receive text messages, emails, and phone calls from Guild Garage Group and/or our coalition of partnered brands regarding job opportunities, application status, and recruiting-related communications. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP. All messages are related to employment opportunities and recruiting activities.

Medical, Dental & Vision Insurance

Paid Time Off & Paid Holidays

401(k) with Company Match

Employee Referral Program

Employee Discounts

Paid Training and Ongoing Professional Development

Opportunities for advancement—we promote from within whenever possible.

Supportive, team-oriented culture where your contributions are recognized and valued.

The opportunity to be part of one of the nation's fastest-growing residential service organizations, with significant investment in employee development and long-term career growth.

If you're an experienced customer service professional who enjoys helping people, solving problems, and making every customer interaction a positive one, we'd love to hear from you.