7 CARD - CX End User Assistant

7card (by Wellhub*) is a leading player in Romania’s wellbeing market, trusted by over 1,000 corporate clients and supported by more than 600 wellbeing partners across 55+ cities.

*In 2022, 7card was acquired by Wellhub, expanding our reach. Headquartered in NYC with team members in Europe, North America and South America, we’re now on a shared mission to make every company a wellness company.

At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally. 

We are hiring a CX Assistant to our Business Transformation team in Bucharest! 

As an Assistant, you will be on the front line of our user experience, ensuring that every interaction is handled with care, speed, and high quality. This is an entry-level position perfect for someone with some CX background who is looking to grow within a fast-paced, global environment.

• User Support: Manage and resolve user requests through email and chat, providing clear and effective solutions.
• Customer Experience: Act as the voice of the company, ensuring a positive and seamless journey for our users.
• Operational Excellence: Meet daily performance goals (SLA) while maintaining high satisfaction scores (CSAT).
• Problem Solving: Identify recurring issues and report them to the leadership team to help improve our processes and tools.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

• Based in Bucharest (ability to work from the office as required).
• Previous experience in Customer Experience (CX), customer support, or similar service-oriented roles.
• Fluent English (speaking and writing) is mandatory to interact with our global team and users.
• Strong written communication skills with the ability to convey information clearly and empathetically.
• Comfort with digital tools, chat platforms, and CRM systems.
• Resilience and ability to handle high-volume requests.
• Strong attention to detail.
• A “can-do” attitude and a passion for helping people.

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that prior experience in CX or customer support and fluently english are mandatory requirements.

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong. 

Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Our commitment to inclusion also extends to how we recognize and reward our people. We’re proud to be Syndio Fair Pay Certified, reflecting our ongoing dedication to equitable and fair pay practices across our global team. Read more about it here. 

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