Head of Client Operations

At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we’re on a mission to make every company a wellness company.

We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally. 

We are hiring a Head of Client Operations to our Business Transformation team in São Paulo!

The Head of Client Operations will be responsible for leading operations in the region, ensuring excellence in client support and operational journey. This role will be part of the Client Operations, a team focused on solving complex operational issues, anticipating risks, and generating strategic insights to drive continuous improvement in both product and client experience.
The position plays a key role as the bridge between clients, Customer Success and Product, fostering trust, removing frictions, prioritizing high-impact initiatives, and translating the clients voice into actions that accelerate business results.

• Lead Brasil operations, ensuring high performance in support and operational quality.
• Proactively identify, prevent, and resolve complex operational issues, anticipating risks for strategic clients.
• Act as the main stakeholder between internal teams (Customer Success, Product) and clients, ensuring alignment of priorities.
• Transform clients interactions and incidents into opportunities for improvement, eliminating root causes of defects.
• Promote clients insights across the organization, contributing to continuous product and process improvement.
• Balance individual clients requests with the strategic vision and business goals of Wellhub.
• Ensure strong organization, performance monitoring, and consistent delivery of operational results.
• Build and maintain trust-based relationships with strategic clients and internal stakeholders.
• Lead the support team, developing talent and ensuring a seamless and efficient clients journey.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

• Availability to work from the office upon request for candidates residing in São Paulo.
• Advanced English is mandatory for daily interaction with global stakeholders.
• Previous experience in operations, customer support, or customer quality, preferably in B2B or technology environments.
• Strong analytical skills to identify patterns, root causes, and propose structured solutions.
• Proven ability in stakeholder management, building trust with executives, clients, and cross-functional teams.
• Leadership experience with team management and operational performance oversight.
• Ability to thrive in a fast-paced environment with multiple priorities, focusing on high-impact results.
• Excellent communication, organizational skills, and negotiation abilities.
• Working in global operations is a strong plus.

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that prior experience in B2B client operations and cross-functional stakeholder management are mandatory requirements.

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong. 

Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Our commitment to inclusion also extends to how we recognize and reward our people. We’re proud to be Syndio Fair Pay Certified, reflecting our ongoing dedication to equitable and fair pay practices across our global team. Read more about it here.

Questions on how we treat your personal data? See our Aviso de Privacidade para Candidatos.