Clerk III (Telephone Operator)

Department/ Hospital: Administrative and Supporting Services Division, United Christian Hospital
Pay: HK$17,611 to HK$27,413 (HGPS point 2 to 9) per month including Monthly Allowance 
Up to 15% of total basic salary (after deducting the contribution of Mandatory Provident Fund by Hospital Authority) as end-of-contract gratuity may be offered to contract staff upon completion of the contract subject to satisfactory performance.

Key Responsibilities:
1.    To operate hospital's telephone system and all relevant communication system.
2.    To answer internal and external telephone calls, convey them to correct/appropriate extensions.
3.    To answer telephone and in-person enquiries from patients and the public.
4.    To provide efficient customer service with problem calls, handling difficult and irritated callers.
5.    To relay important and urgent messages to a large number of hospital staff during contingency situations in an efficient and orderly manner.
6.    To attend emergency call for enhancing Telephone Exchange Room service in case of system breakdown or other major incidents.
7.    To collect, verify and compile record/data.
8.    To perform general clerical duties.
9.    To assist supervisors on conducting on-site duties for the commissioning of telephone system
10.    To perform 24-hour shift duties including overnight shift.
11.    To perform other duties as assigned by the supervisors.


Entry Requirements:
1.    (a) Passes in 5 subjects in the Hong Kong Certificate of Education Examination including English Language (Syllabus B), Chinese Language and Mathematics, or equivalent.
OR
(b)    5 subjects in the Hong Kong Diploma of Secondary Education attaining the level specified below:
(i)    Level 2 in English Language, Chinese Language and Mathematics; and
(ii)    Level 2 in New Senior Secondary subjects/ "Attained" in Applied Learning subjects/ Grade E in Other Language subjects; or equivalent.
2.    Ability to perform typing, word processing and/or Chinese word processing.
 

Remarks:
Please refer to https://www.ha.org.hk/haho/ho/hrd_jv/NotestoApplicants.pdf for “Notes to Applicants”.
Serving staff who have completed F.5 / S.5 or equivalent and have 2 years’ clerical experience within HA may also be considered.

Please submit application on-line on or before 28 September 2026. For Enquiries, please telephone 2208 0328.