Executive Officer II (Patient Relations Office)

Application Deadline: 5 October 2026

Date of Issue: 21 September 2026

Vacancy Notification Circular No. NTE2609010

Key Responsibilities:

1. Handle patient or public complaints, feedback, assistance and enquiries;

2. Handle medico-legal and public liability issues in relation to patient claims;

3. Support clinical departments to handle difficult conflicting patient relations situation and enhance communication in occurrence of patient safety incidents;

4. Provide secretarial support to committee and meetings;

5. Conduct trend analysis and digest reports on patient relations;

6. Support patient relations and engagement education / training programmes for all ranks of staff;

7. Support office administration and supervision of clerical staff in the Patient Relations Office;

8. Support department on organizing department sharing, patient focus groups and other patient engagement initiatives;

9. Provide support to clinical departments during non-office hours by performing on call duties;

10. Perform other related duties as assigned by the supervisors.

Entry Requirements:

1. A university degree or equivalent;

2. Good command of both written and spoken English and Chinese.

Preferred Attributes:

1. Good interpersonal skills to work with multi-disciplinary healthcare professionals, community organizations and members of the general public;

2. Good command of spoken Cantonese, Putonghua and English, and written Chinese and English. A high standard of language and presentation skills is also a pre-requisite.

3. Able to handle adverse situations and tight work schedule independently;

4. Working experience in complaint management or customer service;

5. Good managerial competence in problem solving, decision making and quality management;

6. Willing to perform on call duty and work in any hospitals in NTEC subject to job rotation.

Remarks

1. Please refer to https://www.ha.org.hk/haho/ho/hrd_jv/NotestoApplicants.pdf for “Notes to Applicants”;

2. Please submit application on-line on or before 5 October 2026. For enquiries, please telephone 5569 6259.