SAMA Customer Care Specialist

Saudi Arabia·Riyadhmid

Customer SupportCustomer Care Specialist

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Quick Summary

Key Responsibilities

Identify and assess Sama’s needs to achieve satisfaction Build sustainable relationships and trust with SAMA representatives through open and interactive communication Provide accurate,

Technical Tools

Customer SupportCustomer Care Specialist

Bachelor degree in business, or any equivalent field of studies

The education levels can be replaced by years of experience

Computer Skills: Advanced in Microsoft Office Tools

Languages: Fluent in English and Arabic

Advanced knowledge of compliance and regulations

Self-Actualization & Fulfilment: Proficiency Level – ADVANCED

Team Synergy & Development: Proficiency Level - ADVANCED

Entrepreneurial Mindset & Drive: Proficiency Level - ADVANCED

Business Acumen & Diligence: Proficiency Level - ADVANCED

Tasks & Responsibilities:

Identify and assess Sama’s needs to achieve satisfaction
Build sustainable relationships and trust with SAMA representatives through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Maintain Call Center KPI’s.
Follow communication procedures, guidelines and policies

What We Offer You
We believe you will love working at HALA!

We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
We offer highly competitive compensation packages, including the potential for shares.
We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience in an exciting industry.
We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
You will be given a lot of responsibility and trust. We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.

If you think you have what it takes to join a remarkable team #apply_now