IT Support Specialist - Focus Area: Mobile Device Management

Halifax Public Libraries invites  INTERNAL and EXTERNAL applications for the full-time, permanent position of IT Support Specialist within the Information Technology Department located at Halifax North Memorial Public Library.

This is a unionized position. Preference will be given to internal NSUPE Local 14 employees.
 
Halifax Public Libraries is an inclusive employer committed to employment equity and building a diverse workforce. We encourage all qualified persons to apply and self-identify. We will accommodate applicants’ needs under the Nova Scotia Human Rights Act throughout all stages of the recruitment and selection process. If you require accommodation, we will confidentially address your needs. 
 
ABOUT THE DEPARTMENT
The Information Technology Department works closely with library branches and departments to provide relevant, reliable and timely service. We support access to the library collection through the Integrated Library System, and provide public and staff access to PCs, laptops, iMacs, iPads, Wi-Fi, printing, and gaming. We support productivity software, educational and entertainment applications. 
 
KEY RESPONSIBILITES 

This position will be assigned a Mobile Device Management focus area. This includes:

• Administer and maintain mobile devices using Microsoft Intune and Apple Business Manager.
• Configure, deploy and support iOS, Android and Windows mobile devices.
• Manage device enrollment, provisioning, decommissioning and lifecycle activities. 
• Troubleshoot device-related hardware, software, connectivity and application issues.

As an IT Support Specialist, at Halifax Public Libraries, you will: 

• Manage Microsoft 365 ecosystem and ensure all mobile and desktop devices are secure and optimized through MDM solutions.
• Manage Apple ecosystem using Apple Business Manager (ABM). 
• Use Microsoft Intune to manage MacOS, iPadOS, iOS and Android enrolment.
  • Configuration profiles
  • Compliance
• Handle the day-to-day management of the Microsoft 365 tenant.
  • Manage user accounts 
  • Create and oversee Exchange online mailboxes
  • Configure permissions for Teams and SharePoint
• Provide support for Windows and macOS devices.
• Deploy software applications.
• Provide network support as necessary. 
• Research, evaluate and implement new hardware and software.
• Travel to library sites to provide on-site support, installation and maintenance.
• Perform routine maintenance including patches and backups.
• Participate in or lead special projects, as assigned.
• Manage multiple priorities at one time.
• Assume responsibility for the department and will be on call on a rotational basis.
• Serve as a technical resource for projects, committees and internal teams.

  
DO YOU HAVE WHAT IT TAKES? 
 
Education and Experience: 

• Bachelor’s Degree in Information Technology, Computer Science, or other another equivalent degree and three (3) years of related experience.

(OR) 

• Two (2) years of related Post-Secondary and four (4) years of related experience.

Requirements: 

• Demonstrated ability to provide technical support for PC hardware, software, sevicers, networks and internet applications including the area of focus.
• Valid driver’s license and acceptable driver’s abstract.

Assets: 

• Samsung Knox Admin Portal and remote software deployment. 
• Help-desk experience

 
WORKING CONDITIONS:

1. Physical Effort
   • Lifting and moving of heavy weight or awkward objects
   • Frequent manual dexterity required for use of basic office and technology equipment (i.e. computers)
   • Frequent bending, twisting, kneeling, crouching and reaching
      
2. Sensory Attention
   • Focus and attention to details (e.g. computer use, reading or inputting data, report writing, reading)
   • Considerable computer use more than 50% of the time
      
3. Mental Pressures
   • Handling upset customers and customers who present behavioural challenges
   • Focus and attention to details (e.g. learning new technology skills, resolving staff IT issues)
   • Deals with emergency situations.

TRAVEL
The job will require occasional travel between our various library branches and community sites within the Halifax Regional Municipality. Access to reliable transportation is necessary.

Note: Applicants are encouraged to highlight how their qualifications and experience align with the position requirements and the selected focus area in their resume and cover letter.

Community is at the heart of all that Halifax Public Libraries undertakes. Comprised of 14 branch libraries, we serve the 400,000 citizens of Halifax with our collection of 1 million items and a wide range of programming. Halifax Public Libraries blends the best of traditional library services with innovative programs, spaces and technologies, attracting more than 3 million in-person visits each year.

Halifax Public Libraries hires on the basis of merit and is committed to employment equity. We encourage all qualified persons to apply and self-identify.

During the recruitment process, applicants have the right to request accommodation. Applicants invited to participate in an interview or other form of testing and who require accommodation, should discuss their needs when contacted for an interview and/or testing.

monday-friday

rotational Tuesday-Saturday
rotational evenings on-call