Security Officer / Community Liaison

Halifax Public Libraries invites INTERNAL and EXTERNAL applications for a permanent, part-time, Security and Community Liaison Officer position at Halifax Central Library.

This a unionized position. Preference will be given to internal applicants from the NSUPE Local 14 bargaining unit. 

Halifax Public Libraries is an inclusive employer committed to employment equity and building a diverse workforce. We encourage all qualified persons to apply and self-identify. We will accommodate applicants’ needs under the Nova Scotia Human Rights Act throughout all stages of the recruitment and selection process. If you require an accommodation, we will confidentially address your needs. 

ABOUT THE BRANCH
Halifax Central Library blends the best of traditional library services with new technology and innovative spaces, making it a vital centre for learning and culture. Thousands of people visit us each day to enjoy a performance or lecture, engage with each other in lively debate, or simply to relax and appreciate a great book. People of all ages and backgrounds gather in this vibrant space.

KEY RESPONSIBILITIES
As a Security and Community Liaison Officer at Halifax Public Libraries you will:

• Maintain a safe, welcoming environment by proactively engaging with customers and staff using a calm, empathy-driven approach.  This position ensures library policies and safety regulations are followed.
• Proactively engage and build trust with customers and staff, supporting them in their enjoyment of the library and in their work.
• Monitor inside and outside the building; open and secure the building at closing; monitor surveillance system; and handle bank deposits.
• Identify and address any security and safety concerns, including responding to emergency calls, explaining library policy to customers, and verbally de-escalating volatile situations.
• Prepare succinct, factual Incident Reports as required.
• In accordance with library policies, ask disruptive customers to leave the premises and under the direction of a manager, bar customers and serve them with a Protection of Property Act Notice.
• Liaise with staff from other community agencies and services, such as Halifax Regional Police and Navigator Street Outreach.
• Perform minor maintenance and janitorial duties.
• Assist with special events, including providing access, greeting and directing customers, managing crowds, and monitoring alcohol consumption.

DO YOU HAVE WHAT IT TAKES?

Education and Experience:

One year post-secondary diploma (e.g. Law & Security) plus two years related experience working directly with the public

OR

Grade 12 plus three years related experience working directly with the public.

Requirements:

• Demonstrated knowledge of security techniques and practices
• Experience in non-violent conflict resolution and knowledge of self-defence
• First-aid and CPR certification or willingness to obtain
• Knowledge of Internet, Windows and office software applications
• Willingness to obtain other Library funded licencing and training required by provincial legislation

Assets:

• Willingness to obtain Fall Protection and Aerial Lift Training
• Experience working with youth.
• Arabic language skills.

WORKING CONDITIONS:

• Constant moving 50-80% of the time
• Lifting and moving of medium to heavy weight objects
• Dealing with customers who present behavioural challenges

(Please state whether the above application requirements are met in your resume and/or cover letter.)

Community is at the heart of all that Halifax Public Libraries undertakes. Comprised of 14 branch libraries, we serve the 400,000 citizens of Halifax with our collection of 1 million items and a wide range of programming. Halifax Public Libraries blends the best of traditional library services with innovative programs, spaces and technologies, attracting more than 3 million in-person visits each year.

Halifax Public Libraries hires on the basis of merit and is committed to employment equity. We encourage all qualified persons to apply and self-identify.

During the recruitment process, applicants have the right to request accommodation. Applicants invited to participate in an interview or other form of testing and who require accommodation, should discuss their needs when contacted for an interview and/or testing.

Sundays: 1:30pm - 6:30pm*
Mondays: 8:30am - 4:30pm
Tuesdays: 12:00pm - 5:00pm*
Fridays: 1:00pm - 5:00pm

*as per the collective agreement, employees are entitled to an unpaid meal break of a maximum one-half (1/2) hour.