Executive Claims Director

We’re looking for an Executive Claims Director.

The Executive Claims Director reports into the Chief Claims Officer, and is preferably based in New Jersey, but we will consider a remote working location for appropriately qualified candidates.

Hamilton Select is our US excess and surplus lines insurer based in Richmond, Virginia, underwriting hard-to-place accounts in the small and middle-market space through an appointed wholesale broker network.

What you will do

• Assist in reviewing claims related systems, processes and procedures

• Oversee panel counsel and strategic vendor relationships and implementing any revisions necessary
• Assist in coordinating and leading training initiatives related to industry trends and claims handling best practices.
• Counsel claims examiners on coverage questions and litigation strategy
• Evaluation of additional opportunities for efficiencies
• Handle a claim pending of severity/complex files focusing on:
  • Providing outstanding customer service and work with the insured, broker, and counsel in the adjustment of complex and excess casualty claims
  • Identifying and evaluating coverage issues, preparing comprehensive coverage letters and analysis
  • Conducting, coordinating, and directing investigation into loss facts and extent of third-party damages
  • Directing and closely monitoring assignments to experts and defense counsel
  • Evaluating information on coverage, liability, and damages to determine the extent of exposure to the insured and the company
  • Setting reserves within authority or making claim recommendations concerning reserve changes to supervisor.
  • Participating in virtual settlement conferences and mediations, with occasional travel as necessary

• Other duties as required by management.

What you require for the role

• Experience in handling severity and excess casualty claims or related litigation
• Experience working claims in the Excess and Surplus Market preferred
• Experience working with complex coverage issues required
• Multi-jurisdictional claims and litigation experience preferred
• Adjuster license and/or certifications preferred
• Highly advanced knowledge of claim processes, policies, procedures, claim systems, regulation, coverage, liability, damage evaluation, and/or settlement with exposures in excess of $1M
• Excellent at establishing close working relationships with other departments, including underwriting, operations, finance, IT, actuarial and legal
• Strong negotiating, analytical, written, and organizational skills
• Mediation and arbitration experience
• Strong computer skills (Microsoft Office Suite and in-house claims systems)
• Ability to prioritize and manage deadlines
• Ability to work both independently and collaboratively as part of a team
• Bachelor’s degree required; JD preferred
• Excellent verbal and written communication skills
• Ability to analyze data and make sound judgments
• Ability to prioritize and manage deadlines
• Ability to work both independently and collaboratively as part of a team

Key Attributes

• Dedicated and hard-working
• Willingness to learn and apply concepts
• Able to work autonomously with strong organizational skills and the ability to plan ahead
• Keen attention to detail, highly analytical and excellent problem-solving capability
• Collaborative spirit
• Results-oriented, forward-thinking, and growth mindset

Conduct Standards

• You must act with integrity
• You must act with due skill, care and diligence
• You must be open and cooperative with the FCA, the PRA and other regulators
• You must pay due regard to the interests of customers and treat them fairly
• You must observe proper standards of market conduct
• You must act to deliver good outcomes for retail customers

What you can expect from us

We offer a vibrant, entrepreneurial, and collaborative culture guided by our values: Be Smart, Be Sensible, Be Open and Be More.

We know if we welcome and respect differences, we’ll attract and retain talent that brings a valuable diversity of perspectives and experience. We want all our colleagues to feel that they can bring their whole selves to work at Hamilton and know that they can be part of building a great company.

Hamilton offers a competitive salary with an annual performance-based target bonus and a comprehensive benefits package, to include:

• Hybrid working
• Matching 401K plan
• Medical, dental, vision, life, disability
• Generous time off (including parental leave)
• Continued support for professional development
• Gym subsidy
• My day (additional days leave for personal interests/wellness/charity work)

In good company.

Hamilton (NYSE: HG) underwrites specialty insurance and reinsurance risks on a global basis through its wholly owned subsidiaries. Its three underwriting platforms: Hamilton Global Specialty, Hamilton Select and Hamilton Re, each with dedicated and experienced leadership, provide access to diversified and profitable business around the world.

Headquartered in Bermuda, Hamilton has over 600 employees with key underwriting operations in London, Bermuda, the US and Dublin. We work collaboratively, we share a passion for the service and results we deliver, and we know that what we do each day is meaningful – to our customers and our business. We believe we are ‘In good company.’ with everyone we interact with.