Strategy & Ops Engineer

HappyRobot is the infrastructure for enterprises to build and orchestrate AI workforces. Our AI workers don't just communicate - they make decisions, take action, and run operations autonomously across voice, email, and enterprise systems. Born in Y Combinator (S23) and backed by a16z and Base10 with over $60M raised, we power critical operations for global enterprises worldwide.

Our platform is battle-tested in the most demanding environments - where AI has real consequences. We started in logistics, built our own voice stack, models, and orchestration layer from the ground up, and are now bringing that infrastructure to every enterprise that runs the real economy. Learn more about our vision in our manifesto.

We’re looking for a Strategy & Operations Engineer to systematically eliminate manual work across the company by designing, building, and owning internal systems and automations. This role sits at the intersection of engineering and business operations and is focused on creating durable leverage—replacing ad hoc processes and administrative work with scalable, technical solutions.

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  Identify manual, repetitive, and error-prone operational workflows across the company

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  Design and build internal tools, automations, and lightweight services to replace manual processes

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  Integrate systems across finance, sales, procurement, legal, and customer support

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  Write production-quality scripts, services, or automations (APIs, cron jobs, data pipelines, internal dashboards)

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  Own operational systems from design through deployment, monitoring, and iteration

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  Analyze operational data to prioritize high-leverage improvements and measure impact

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  Reduce dependency on administrative headcount through automation and system design

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  Improve go-to-market operations by building better tooling between sales, finance, and legal

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  Support contract management and procurement through structured, automated workflows

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  Ensure data accuracy, reliability, and observability across operational systems

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  Execute ambiguous, high-impact operational projects with minimal guidance

• Strong software engineering fundamentals and comfort shipping real systems

• Experience building automations or internal tools using Python, SQL, APIs, and/or scripting languages

• Ability to reason about systems, edge cases, failure modes, and long-term maintainability

• Strong business intuition—understanding how operational systems affect cost, speed, and scale

• Extreme ownership: you find problems, design solutions, and ship without being asked

• High agency, urgency, and comfort operating in ambiguity

• Clear written and verbal communication