VIP Account Manager

Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behaviour, and insight and strive to ensure we’re always acting authentically.

Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us?

We’re looking for a VIP Account Manager, a position that requires exemplary interpersonal skills, consummate professionalism, impressive attention to detail matched with high energy, confidence, and a willingness to meet clients in the field, working collaboratively with both internal and external stakeholders to deliver on our VIP value proposition.

Responsibilities for the role include:

• Develop and successfully maintain existing premium customer relationships within the state of Michigan.

• Develop account plans to maximize client business and product awareness to grow our share of wallet.

• Meet with and manage VIP customers, retaining the most important part of our business.

• Partnering with VIP management to ensure budget and KPI’s are managed to and met.

• Where appropriate work collaboratively with and manage successful relationships between HRD VIP group and other internal VIP account managers.

• Responsible for ensuring timely reporting on all account activity and Key Performance Indicators for your book of business.

• Ensure all relevant intelligence and business information is maintained and accurately recorded within the CRM tool weekly.

• Routinely retrieve reports to review, monitor and analyse data for effective account retention, and growth strategies and to identify and target potential key accounts/premium clients.

• Work with relevant people to design and deliver an appropriate local events strategy and entertain clients at these events with the support of VIP Hosts when required.

• Provide an exceptional bespoke level of service to our high value clients by implementing and ensuring maintenance of a call cycle/engagement plan each reporting period.

• Ensure knowledge of and compliance with all regulatory obligations and company policies in each state.

• Assist in mentoring and training new VIP Hosts.

• Lead special projects to elevate VIP value propositions with assistance from VIP Hosts.

• Love our brand and be an advocate of our values.

• Any other duties or tasks, as directed, within your skills and experience.