Utility Billing Specialist

 

Utilities touch every resident, every month and someone has to make sure the meters are accurate, the bills are right, and the numbers actually add up at the portfolio level. That's this role.

As our Utility Billing Specialist, you'll own the full lifecycle of utility and meter reading operations across our communities. You'll be the go-to expert when a Community Manager has a billing question they can't answer, the first line of defense when a meter starts misbehaving, and a key partner to our Billing and Recapture Manager on monthly reporting and budgeting. It's a role for someone who likes precision, isn't afraid of a spreadsheet, and gets genuine satisfaction from tracking down the source of a discrepancy.

→Identify and troubleshoot problematic meters and metering equipment

→Ensure every home has a properly functioning meter

→Review and approve monthly utility billing

→Detect leaks and partner with field teams to find and fix them

→Manage utility expenses, including submitting sewer leak adjustments and negotiating waste removal contracts

→Audit utility invoices — including waste removal — to confirm rates are accurate

→Support the Utility Billing Manager in building annual utility income and expense budgets

→Prepare monthly budget change requests

→Serve as account admin for Waterscope

→Help field staff troubleshoot utility billing issues and resident questions

→Inspect and audit resident billing information for accuracy

→Research and analyze account history to resolve billing and meter reading disputes

→Act as the in-house expert on meter reading systems, devices, and software

→Bachelor's degree required; a background in business administration, management, or operations is a plus but not mandatory

→1+ years in multi-family utility billing (manufactured home community experience is a bonus)

→Sharp attention to detail, strong organizational instincts, and a problem-solver's mindset — you notice when a number looks off before anyone tells you

→Excellent written and verbal communication; you can explain a billing discrepancy to a resident and to a manager equally clearly

→Comfortable in MS Office and quick to pick up new software and systems

→Able to work in an office setting for extended periods using standard office equipment

We offer our employees a golden work experience, including a competitive salary, comprehensive health benefits, generous PTO, paid holidays, a 401(k) with a 6% company match, and above all, infinite opportunities to learn, develop, and sharpen their skills. Come be a part of a company that knows what it means to succeed as a team.

 

It is our policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability, or veteran status.